Majid Akhtar

Motivated individual with academic background in computer studies and hands-on professional experience. Strong communication, problem-solving, and organizational skills with the ability to adapt quickly in a professional environment.

Supervisor - Propstar Technology

(2026-05)

• Supervise a team of customer service representatives and monitor daily performance.
• Resolve escalated customer issues and ensure service targets are achieved.

Customer Service Representative - Propstar Technology

(2025-11 - 2026-04)

• Handled customer calls, resolved inquiries, and maintained high customer satisfaction.
• Updated customer records accurately while meeting daily performance targets.

IT Support Officer - TJ Telecommunication

(2025-06 - 2025-10)

• Provided first-level technical support for hardware, software, and user accounts.
• Diagnosed and resolved technical issues while maintaining support records.

Cashier - Star Mart, Karachi

(2025 - 2025)

6 Months

• Processed cash and card transactions accurately while maintaining daily cash balances.
• Assisted customers with billing inquiries and ensured efficient checkout operations.

BS - Information Technology - Islamia University of Bahawalpur (2020 - 2025)

Intermediate - ICS Bise BWP (2018 - 2020)

Secondary School - Matric Bise BWP (2016 - 2018)