Malaika Sheraz

Energetic and highly motivated individual seeking a Call Centre or Remote Customer Support position where I can utilize my strong communication skills, problem-solving ability, and digital proficiency to deliver outstanding customer experiences. I am a confident English and Urdu speaker with excellent verbal and written communication skills, a professional telephone manner, and the ability to handle customer queries efficiently and with empathy. Certified through the Government of Pakistan's DigiSkills programme in Freelancing and Digital Literacy, I am fully equipped to work independently in a remote environment — self-disciplined, punctual, and comfortable using digital tools and online platforms.

Currently pursuing a BS degree at Virtual University, I bring a strong academic foundation combined with a results-driven attitude, a quick learning ability, and a genuine commitment to providing high-quality service. I am ready to contribute positively to any customer support or remote work team from day one.

I am a dedicated and motivated BS English Linguistics student at Virtual University of Pakistan with a passion for communication, language, and continuous learning. I enjoy solving problems, working with people, and adapting to new challenges. My strengths include communication, research, content writing, organization, and attention to detail.

I am eager to build a career in administration, customer support, virtual assistance, HR, and content writing. I am committed to delivering high-quality work, learning new skills, and contributing positively to every team and project I become a part of.

Bachelor of Science (BS) - Virtual University of Pakistan, Morgah Campus (2024-01)

Faculty of Arts (FA) - IMCG Humak Model College for Girls (2022-01 - 2024-01)

Secondary School Certificate (Matric) - IMSG I-X, Uprah Gurha (2020-01 - 2022-01)