Malik Faizan Babar

Results-driven IT Project Manager and Technical Solution Delivery Manager with 16+ years of experience leading software development, AI, OCR, ERP, CRM, eCommerce, cloud, and digital transformation projects from concept to successful delivery. Experienced in managing cross-functional engineering teams, delivering enterprise software solutions, driving Agile project execution, and building scalable web and AI platforms. Strong background in software engineering combined with leadership in project planning, stakeholder management, client engagement, DevOps coordination, and enterprise application delivery across Banking, Healthcare, Government, SaaS, and Digital Transformation projects.

Known for improving delivery efficiency, reducing project risks, and aligning technology solutions with business objectives.

Head of IT / Technical Solution Delivery Manager at Optimizia (2021-11 – Present)

• Lead end-to-end delivery of enterprise software, AI, SaaS, ERP, CRM, and digital transformation projects.
• Manage cross-functional teams consisting of software engineers, QA engineers, UI/UX designers, DevOps engineers, and business analysts.
• Conduct sprint planning, backlog grooming, estimation sessions, sprint reviews, and retrospectives.
• Serve as the primary technical contact for enterprise clients throughout the project lifecycle.
• Translate business requirements into scalable technical solutions.
• Manage cloud infrastructure, release planning, and production deployments.
• Successfully delivered 25+ enterprise software and AI projects.
• Reduced project delivery delays by 25% through Agile planning and structured governance.
• Designed and implemented a multilingual AI-powered OCR platform supporting enterprise clients.
• Improved OCR accuracy to 90%+ while reducing manual document processing by 40%.
• Achieved 99.9% production uptime across AWS-hosted enterprise applications.
• Reduced deployment failures by 35% through CI/CD improvements.
• Lowered infrastructure costs by 15–20% through cloud optimization.
• Led technical workshops, solution architecture sessions, and executive project reviews.

IT Project Manager at VOIP Terminator (2019-07 – 2021-10)

• Managed enterprise software implementation projects from initiation through deployment.
• Coordinated project schedules, budgets, resources, risks, and client communications.
• Led ERP customization and enterprise workflow improvements.
• Managed distributed development teams and third-party vendors.
• Delivered multiple enterprise projects on schedule and within budget.
• Improved delivery predictability by implementing structured project governance.
• Reduced project risks through proactive issue management.
• Enhanced reporting and operational workflows through ERP customization.

Software Project Manager at MCIT Bahrain (2016 – 2019)

• Managed a team of six software engineers delivering enterprise mobile applications.
• Successfully launched Android and iOS applications.
• Led development of an ERP platform based on Odoo architecture.
• Managed QuickBooks Enterprise upgrades.
• Improved development velocity by 25% using Agile methodologies.
• Worked closely with clients to define scope, priorities, and release plans.

Software Development Team Lead at MCIT Bahrain (2015 – 2016)

• Led software engineering teams.
• Managed task allocation and code reviews.
• Gathered client requirements and prepared technical specifications.
• Delivered multiple enterprise web applications.

Software Development Team Lead at Vital Souls (2014 – 2015)

• Led development teams delivering custom software solutions.
• Managed project estimation, planning, milestones, and quality assurance.
• Coordinated developers, designers, and stakeholders.

Software Development Team Lead at Pre-Binary (2013 – 2014)

• Led PHP development team.
• Designed scalable cloud-based applications using AWS.
• Managed Amazon S3, SES, and CloudFront services.
• Delivered enterprise video streaming solutions.

Senior PHP Developer at Web Evolution Company (2012 – 2013)

• Developed enterprise web applications.
• Participated in project planning and client meetings.
• Delivered WordPress and custom PHP solutions.

PHP Developer at Pay Less Web Solutions (2011 – 2012)

• Developed eCommerce and CMS websites.
• Worked with Joomla, WordPress, and Zend Cart.
• Managed browser compatibility, testing, and deployment.

Master of Information Technology in Information Technology – Quaid-e-Azam University (2008 – 2010)

Bachelor of Science in Double Mathematics & Physics – Hazara University (2006 – 2008)