Malik Hammad

Dynamic Hospitality Operations Supervisor with over 13 years of experience across UAE & Pakistan. Proven expertise in enhancing guest satisfaction and optimizing operational efficiency across front office, guest relations, reservations, and F&B operations. Demonstrated success in elevating service standards, streamlining processes, and improving customer service delivery to drive guest loyalty and repeat business.

Skilled in team leadership, staff supervision, and fostering a high-performance service culture focused on excellence.

Cloud Kitchen Supervisor - Onemade - Dubai UAE

(2026-03 - 2026-08)

• Supervise daily kitchen operations and ensure efficient workflow.
• Lead, motivate, and manage the kitchen staff.
• Ensure food is prepared and presented according to company standards.
• Maintain consistency in taste, quality, and portion control.
• Monitor inventory, stock levels, and coordinate with vendors for timely replenishment.
• Minimize food wastage and control kitchen costs.
• Ensure cleanliness, hygiene, and compliance with food safety standards.
• Ensure kitchen equipment is maintained and report any maintenance requirements

Front Office Supervisor - Kunhar Hotel Riverside Block - Naran

(2024-10 - 2026-02)

• Supervised daily hotel apartment operations, including front office, housekeeping, and maintenance
• Managed and delegated tasks to staff, ensuring smooth operations and high service standards
• Handled guest complaints and special requests efficiently, enhancing guest satisfaction
• Coordinated front desk activities, ensuring seamless check-in/check-out processes
• Managed correspondence and mail distribution, maintaining organized communication flow

Crew Trainer/Shift Supervisor - Marry Brown - Dubai UAE

(2017-07 - 2024-06)

• Supervised daily restaurant operations, ensuring smooth service and efficient coordination of activities
• Trained and mentored staff to improve performance, service quality, and operational knowledge
• Ensured compliance with food safety, hygiene, and quality standards at all times
• Managed POS systems and cash handling with accuracy and accountability
• Led shifts effectively, delegating tasks and maintaining high productivity during peak hours

Reservation Officer - Hotel Margala - Islamabad

(2013-01 - 2017-01)

• Managed hotel reservations and booking systems, ensuring accuracy and efficiency
• Provided excellent customer service, handling guest inquiries and requests professionally
• Worked as front desk cashier, managing billing and payment transactions
• Coordinated guest communication via phone and email, ensuring prompt responses
• Processed reservation emails and maintained organized booking records

Bachelor of (Hons) - Tourism and Hospitality - Hazara University Mansehra (2006-08 - 2010-08)