NOC Engineer
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To use my interpersonal skills to achieve the goals of a company that focuses on customer satisfaction and customer experience.
Network Outage Monitoring of the IPNS (PIE-MMBB) network, the IPTV Platform, and the MSC Network via TeMIP, Service Manager, and CA Spectrum ● Monitoring of Submarine Cable Network (SCN) via multiple NOC tools, i.e., CA Spectrum & Performance Centre, MRTG, and Cacti ● Monitoring of domestic core and metro links and core devices of the PIE-MMBB network through TEMIP and CA ● Monitoring AAA connectivity of BB users on BRASs via MRTG and CA Performance Center and escalating to teams in case of any abnormality ● to ensure the auto-creation of trouble tickets on HP Service Manager SM for outages according to predefined rules. ● Escalate major outages affecting service levels for field operation teams, call centers, and customer support teams. ● Report major network outages and planned activities to higher management via email, Convo, and WhatsApp. ● to identify the major outages in the network resulting in lower quality of service and to follow up with the field operations team for an early resolution. ● Undertake root cause analysis of major faults to identify root causes and develop mitigating actions. ● analysis of real-time faults and their classification in terms of their severity and impact on the services. ● Processing of planned activities in the IP-MMBB domain as per SOP and conveying to all stakeholder groups ● Feasibility management of IP networks for carrier and corporate customers via the request fulfillment process ● Creating and assigning work orders for service provisioning and changes in services ● Optimization, building, and correlating rules to capture different outage scenarios ● Ensure effective and smooth functioning of NOC tools, i.e., CA Spectrum, CA Performance Center, IPTV NMS, TeMIP, and Service Manager. ● to ensure connectivity of all NMS and EMS with the NOC for smooth capture of outages. ● to ensure the integration of new IP nodes and platforms with NOC tools. ● Updating the NOC database for the creation and assignment of trouble tickets that concern field coordinators ● Participate in the evaluation of current processes and procedures and propose enhancements with internal and external teams. ● A daily network outage report summarizes outages and major incidents in the last 24 hours. ● Reports included an IP Network Availability Report, a weak outage report, a planned activity report, a cause code report, and an open trouble ticket report.
working as a resident engineer in the PTCL Managed Service Department.
• Install, maintain, and evaluate network systems and communications.
• managed access network for corporate clients like airports, State Life, Hashoo Group, banks, etc.
• managed corporate customer-end routers like Cisco, Juniper, Huawei, FortiGate, Mikrotik and D-Link.
• Manage corporate customer complaints and take strong follow-ups on them.
• DDoS mitigation, packet loss, latency, or throughput problems.
• Control the Web Help Desk and Resolve SR’s/Tickets. IP Camera Configuration, deployment, and troubleshooting. Hands-on experience with different media like Fiber, DRS, DSL, VSAT, and LTE.
• Branch-level coordination for network operations and troubleshooting. Restoration of down media through L1 and L2 troubleshooting, and then escalating the issue to the concerned team.
• proactive NMS monitoring and maintenance.
• The network cable management of the IT racks has the ability to multitask, prioritize tasks, and handle pressure well in a fast-paced environment.
• Troubleshooting for corporate clients • Management of third-party vendors for field visits of overall Pakistan zones, i.e., north, central, and south.
