Mamoon Naseer

Experienced Customer Relations Officer with two years of dedicated service in the mobile industry. Adept at managing customer accounts, resolving concerns, and promoting product and service knowledge. Known for exceptional communication skills and a commitment to delivering exceptional customer experiences. Strong interpersonal skills to interface effectively with coworkers, management clients and customer. Excels in the unpredictable and hectic environment.

Customer Relation Officer (CRO) - Deploy Customer Centre - Dera Ismail Khan

(2023-01 - 2024-01)

Customer Relation Officer (CRO) - Carl Care - Dera Ismail Khan

(2021-06)

• Proactively addressed customer concerns and resolved issues, resulting in a decrease in unresolved cases.
• Demonstrated comprehensive product knowledge, effectively communicating technical details to clients.
• Provided exemplary phone and email support to mobile customers, consistently achieving high customer satisfaction ratings.
• Assisted in training new customer service representatives, sharing best practices and contributing to team efficiency.

LLB - Gomal university (2017 - 2022)

F.Sc - Kanz College (2015 - 2017)

Matric - Nadik Science School (2012 - 2014)