Manal Abid

Versatile professional with hands-on experience in customer service, digital marketing, IT support, and education. Self-motivated, team-oriented, and calm under pressure consistently exceeding expectations.

IT Support Associate - IT Company

(2025-01 - 2025-06)

• Provided hardware/software technical support and troubleshooting.
• Maintained IT infrastructure and documented support processes.

Marketing Associate - Elite Marketing Technology

(2024-05 - 2024-12)

• Executed digital marketing campaigns; managed social media content.
• Analysed campaign metrics and reported insights to management.

Customer Sales Representative - Broad Reach

(2024-01 - 2024-08)

• Supported trading & e-commerce clients via phone, email, and live chat.
• Handled account setup, platform navigation, and financial queries.
• Upsold/cross-sold services based on client behaviour and needs.

Teacher - Allied School

(2023-01 - 2023-12)

• Delivered engaging classes; marked work and tracked pupil progress.
• Developed updated curriculum materials and used interactive resources.

BS Hons - Sociology - University of the Punjab Pakistan (2020-05 - 2024-12)