Manssor Ashraf

ASSISTANT IT MANAGER

Talent

KarachiMember since May 29, 2026

HP networkingITIL best practicesConflict resolutionCustomer servicePerformance managementSchedulingBackup systems

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HP networkingITIL best practicesConflict resolutionCustomer servicePerformance management

About

Great attention to detail with resolve to follow through on all tasks. Highly organized and able to multitask in a fast-paced environment. Excellent team-player mindset with ability to recognize employee skills and delegate effectively. Skilled in conflict resolution with strong customer service focus.

Experience

ASSISTANT IT MANAGER - MODE TEXTILE INDUSTRIES - Karachi

(2019-06)

Responsible for scheduling, performance management, training, compensation and associate development
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
To work and manage suppliers/ vendors and ensuring servicing are well maintain
Manage staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
Ensure security of data, network access and backup systems
Manage information technology and computer systems

ASSISTANT IT MANAGER - Karachi

(2016-11 - 2019-05)

Service Level: Ensures service delivery and incident resolutions are met in accordance with service level agreements for both Guest and back of house colleagues. Monitors breaching SLA's and informs line manager. Reviews escalated and assigned cases with the IT Operations Team to ensure case progression and a resolution is obtained. Promote, champion and drive the use of ITIL best practices across the team
Design, develop, implement and coordinate systems, policies and procedures
Knowledge of Cisco and HP networking
Willingness to develop team members and self
To assist in out of hours support coverage
To represent the IT department in management meetings and deputise for the IT Director in his/her absence
Continuously review and enhance Flex flow to improve Operation's efficiency