Maria Afzal

Forward-thinking SQA Engineer with 3.5+ years of experience in manual, automation, and AI-driven application testing. Hands-on experience in testing conversational AI systems, including voice and text-based Chabot's, intent accuracy, fall-back handling, guardrails, and privacy validation. Strong expertise in Cypress automation, API testing, and end-to-end QA within Agile environments. Passionate about ensuring quality, reliability, and ethical behaviour in modern AI-powered projects.

SQA Engineer - Hytgenx - Lahore

(2025-05)

Achievements and responsibilities

• Led end-to-end QA for AI-powered conversational systems (voice and text), validating intent recognition, response accuracy, fall back scenarios, guardrails, and privacy redaction.
• Tested voice AI agents by configuring outbound campaigns, schedules, concurrency, rate limits, and retry/back off logic.
• Devised and implemented a new filing and indexing system for files, resulting in greater ease of access and a more time-efficient process
• Validated AI knowledge retrieval and ranking, ensuring correct keyword indexing, autosuggestions, and relevance of AI-generated responses.
• Performed testing on AI-driven HRMS workflows including Attendance, Leave Management, Employee Directory, and Payroll.

SQA Engineer - Tanbits - Lahore

(2022-10 - 2025-04)

Achievements and responsibilities

• Performed manual, automation (Cypress), and API testing for the Chirp Web Application, identifying functional and UI defects.
• Executed API testing to ensure backend reliability, data integrity, and system performance.
• Collaborated with cross-functional teams throughout Agile sprints to validate features and ensure product stability.

Junior SQA Engineer - Eye4tech - Lahore

(2022-02 - 2022-09)

Achievements and responsibilities

• Performed manual testing for web applications in the gaming domain, ensuring functional accuracy and user experience quality.
• Authored test cases, logged defects, and supported QA process improvements.

Master of Computer Science - Computer Science - COMSATS University Islamabad (2020 - 2022)