Mariam Muneer

Business Operations professional with 15+ years of experience across HR Operations, Finance Operations, Global Shared Services, Revenue Management, and Process Optimization. Proven record of excelling in small teams and leading teams that support a global internal customer base of 1,000+ users. Hands-on experience across Finance, HR, and Delivery Excellence. Data-driven decision-maker focused on streamlining processes and improving efficiency.

Leadership style: Combine empathy with assertiveness to build trust and deliver consistent results.

Manager, Business Operations at 10Pearls (2025-11 – Present)

• Revenue Management: Own end-to-end revenue forecasting and monthly reconciliation, delivering weekly executive reports and identifying staffing gaps and billing discrepancies to protect revenue on key client accounts.
• Contractor Payroll: Manage the end-to-end lifecycle for 300+ contractors (onboarding, payments, and timesheets) via Deel across EOR and COR models, ensuring contractor profitability and timely resolution of negative margins.
• Software Operations: Lead consolidation of fragmented software systems post-acquisition, monitoring spend and license usage to identify discrepancies and optimize costs.
• Documentation: Maintain business process documentation, workflows, and operational procedures to support scalable, consistent operations across the organization.

Assistant Manager, Finance Operations at Motive (2024-07 – 2025-11)

• Team Leadership: Brought in to strengthen team leadership and people management amid high attrition; led a team of Senior Financial Analysts, handling recruiting, continuous training, and mentoring.
• Service Delivery: Delivered exceptional service to the Sales team, consistently helping them exceed Vendor Financing (VF) attainment targets. Partnered with Sales on a strategy to route smaller deals to Account Executive self-service, speeding up quote-to-close time and freeing deal processors to focus on high-ticket deals.
• Process Automation & Dashboards: Identified inefficiencies in manual assignment of 175+ daily cases, previously taking 30 minutes to 1 hour per assignment, contributed to requirements and testing to automate omni-channel Salesforce case routing for instant assignment, reducing overall case closure time by 20%. Designed real-time Salesforce dashboards and KPI reporting to track work distribution, SLA attainment, and on-time case closures.
• Lender Strategy & Relationships: Analyzed historical lender data to identify which funding partners best serve which deal sizes; strategically allocated deals across partners to improve turnaround times, reduce financing costs, and monitor look-to-book ratio.
• Process Documentation: Performed workforce capacity forecasting and documented and standardized Vendor Financing SOPs, including lender-specific procedures and exception-handling protocols, ensuring operational consistency and compliance.

Business Manager at SmokeShow Studios MN (2023-05 – 2024-07)

• Served as Business Analyst and Product Owner for BookBetter, a custom scheduling and business management application developed by Nimbus Consulting for SmokeShow Studios; acted as primary liaison between the SmokeShow Studios owner and the Nimbus Consulting technical team, defining requirements and prioritizing the backlog to lead development sprints.
• Conducted market analysis to align product features with customer needs and industry trends, and created onboarding and user guides to drive smooth product adoption.
• Led UAT and post-deployment testing for business- and customer-facing applications, validating functionality against requirements and providing final deployment approval.

Manager, Global Business Services at Logic Information Systems (2022-03 – 2023-04)

• Promoted from a Regional role to a global role to support the NetSuite ERP rollout across five geographies, partnering with the Director of Global Business Services to standardize Finance, HR, PSA, and CRM process.
• Owned data integrity and data audits across Logic's complex NetSuite data model, building custom saved searches to meet user reporting requests.
• Led an offshore Shared Services team in India supporting 1,000+ internal customers across five regions; managed a daily backlog of 100+ Jira tickets across multiple process areas, monitoring work distribution to ensure even workload allocation and on-time resolution within SLAs.
• Delivered weekly executive-level revenue reports (actual, forecasted, and customer-wise analysis) to support management decision-making, while overseeing internal audits and developing process documentation and training materials for global Finance, HR, and PSA teams.
• Drove change management and platform adoption by delivering continuous end-user training and equipping the GBS team to train users at all levels of the organization.

Manager, Operations at Logic Information Systems (2013-10 – 2022-02)

• Built EMEA operations from the ground up (policies, vendors, office infrastructure, travel processes, and operating systems), serving as the key link between executives, HR, Finance, consultants, delivery teams, and Global Operations.
• Managed end-to-end HR operations, including onboarding, HRIS records and leave, benefits and vendor selection, and performance management design, while serving as first point of contact for policy queries and consultant escalations.
• Addressed a critical Oracle Retail talent shortage by designing a graduate hiring strategy across top universities.
• Owned Finance and operational processes including project financials, budgets, travel costs, and vendor coordination, and managed Salesforce and Replicon reporting for sales pipeline, utilization, and expenses.
• Advised leadership on consultant retention, shortening the onsite policy from 3 months to 1 month to reduce attrition risk.
• Planned and executed major team events, offsites, and recruitment drives end-to-end.

Career Break | Full-time parent (2011-02 – 2013-10)

• Took a planned career break to care for young children before returning to a full-time management role.

Money Market Dealer at Pak Kuwait Investment Company Limited (2008-05 – 2011-01)

• Managed daily liquidity and funding strategies using repos, reverse repos, and other money market instruments, monitored interest rate movements. & prepared monthly ALCO presentations.

Relationship Manager at Arif Habib Investments (2007-11 – 2008-04)

• Marketed Voluntary Pension Schemes and mutual fund solutions to corporate and institutional clients, educating them on pension solutions structured to fit their workforce's needs and benefits programs.

Part-Time Product Owner / Business Advisor at Technovo Consulting (2020-12 – 2022-11)

• Served on the leadership team, setting up and scaling operations by developing operational strategy, onboarding vendors, and establishing systems, policies, and procedures, including oversight of the company website and social media launch.
• Acted as Product Owner for Solar AMPs ERP, managing the full solar project lifecycle and leading analysts and developers to gather beta partner requirements and build a robust product roadmap with the Solution Architect.
• Led product demos and walkthroughs for potential customers, defined strategic roadmaps, owned and prioritized product backlogs, and kept stakeholders informed on timelines and deliverables.
• Created training materials and user guides, conducted UATs, and advised on wider business operations including employee benefits, HR policies, and vendor partnerships to support growth.

MBA in Finance – Institute of Business Administration (IBA), Karachi (2007)

BBA in Information Technology – Isra University, Hyderabad (2004)