Mary Malik

A dedicated and hardworking professional with experience in customer service, call center operations, and e-commerce support. Strong communication, problem-solving, and organizational skills with the ability to work efficiently in fast-paced environments. Eager to contribute to a dynamic organization while continuing to develop professionally.

Teaching Coordinator

(2016)

• Manage classroom schedules, records, and coordination between teachers and management.
• Prepare lesson plans and learning materials for smooth daily teaching.

Chat Support Representative - Amazon

(2016)

• Handle customer queries via chat with professionalism and quick resolution.
• Resolve order, delivery, and account issues while maintaining high CSAT.
• Follow Amazon policies to ensure excellent customer experience.

Affiliate Marketer - Self Employed

(2016)

• Promote products through social media, blogs, and affiliate links to drive sales.
• Track campaign performance and optimize content for better conversions.
• Build audience engagement to increase brand visibility and revenue.

Call Center Processor + CSA - USA Inbound & Outbound Campaign

(2016)

• Process customer data accurately and update CRM systems daily.
• Coordinate with team to meet daily processing targets.
• Handle inbound and outbound calls for USA customers with clarity and confidence.
• Maintain call quality and meet monthly KPIs.

Quality Assurance - QA

(2016)

• Monitor agent calls and chats to ensure quality and policy adherence.
• Provide feedback and training to improve agent performance.

Master of English Literature - English Literature - United College Layyah affiliated with Gomal university Dera Ismail Khan (2020 - 2022)

Master of Education - Education - Times College Layyah affiliated with ULM (2020 - 2022)