Masood Ali

Motivated Computer Systems Engineer with hands-on experience in IT support, enterprise network troubleshooting, and system maintenance. Skilled in computer networking and Advanced Excel for data analysis and reporting. Strong problem-solving abilities with a focus on maintaining network reliability and minimizing downtime in enterprise environments.

Technical Support Engineer at Storm Fiber (2025-11 – Present)

• Provide technical support for enterprise systems, hardware, software, and LAN/WAN/WLAN networks, resolving connectivity, IP conflicts, DNS/DHCP, and wireless access issues while ensuring minimal downtime.
• Configured and troubleshot routers, switches, and wireless access points, including VLAN setup, IP routing verification, and basic firewall/access control, while monitoring network performance and assisting with updates/backups.
• Escalated complex issues to senior teams/NOC with detailed documentation and root-cause analysis, coordinating with vendors for hardware replacement and configuration support to maintain service reliability.

Bachelor of Engineering in Computer Systems Engineering – Mehran University of Engineering and Technology (2021-01 – 2024-12)