Mazin Khan

Motivated IT support officer seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job.

• Received help tickets from users on campus and delegated tasks to appropriate departmental personnel.
• Provided on-phone and online support for users of extended campus communication network to facilitate effective operation of IT resources.
• Delivered troubleshooting solutions to departments and console operators experiencing difficulties with software, hardware, and network connectivity.
• Implemented improved assessment and analytical techniques for further achievement of identified departmental goals.
• Drove enhanced performance figures for IT team and department to meet stated management expectations and relevant standards.

BS(Software Engineering)

IQRA UNIVERSITY ISLAMABAD

ICS (FBISE)

MATRIC (FBISE)