Mazullah Khan

Detail-oriented Order Management & Operations Analyst with experience in sales orders, returns processing, CRM, and account reconciliations. Skilled in managing high-volume, time-sensitive workflows with strong focus on data accuracy and quote-to-cash processes. Proven ability to support churn management, shipment coordination, and cross-functional operations while improving efficiency and customer satisfaction.

Relationship Executive – Sales Operations & Analytics - Bank Alfalah - Islamabad, Pakistan

• Managed 50+ customer account requests, service modifications, and issue resolution, ensuring accurate CRM updates and timely processing.
• Built automated Excel dashboards and KPI reports, reducing manual reporting effort by 30% and improving pipeline visibility.
• Supported sales order processing, customer delivery coordination, and account reconciliations, improving turnaround time by 15–20%.
• with sales, fulfilment, and customer support teams, improving workflow efficiency by 20%.

Commercial Operations Analyst Intern - Furnit Interior Pvt Ltd - Islamabad, Pakistan

(2024-07 - 2024-09)

• Processed 30+ weekly sales orders via CRM (Salesforce-style workflows), ensuring accurate tracking and system updates.
• Coordinated inbound and outbound shipments, improving delivery efficiency and reducing delays by 15%.
• Built Excel-based order, returns, and fulfilment reports, improving reporting accuracy by 20%.
• Supported resolution of order and delivery issues, improving customer satisfaction and reducing operational delays.

Community Operations Volunteer - SOS Village & Save The Humanity - Islamabad, Pakistan

(2015-08)

Supported community initiatives by coordinating cross-functional activities and stakeholder engagement, ensuring smooth execution of projects. Contributed to operational efficiency by assisting in planning, logistics, and performance tracking of outreach programs.

BBA - Business Administration & Human Resource Management - Bahria University, Islamabad (2021-09 - 2025-06)

FSC - pre-engineering - Army Public School & College System, Islamabad (2018-08 - 2020-08)