Meera Ilyas

Information Technology graduate and Technical Support Executive with hands-on experience supporting US-based enterprise software clients, including quality control, XML-based configuration, systems administration, and compliance-oriented documentation for state-government software projects. Combines strong client-facing technical support expertise with a background in Machine Learning, TensorFlow, Flask, and AI model deployment, including building and optimizing Convolutional Neural Network (CNN) models and end-to-end AI-powered web applications. Comfortable working across Linux and Windows environments, virtual machines, containers, database administration, and Microsoft Azure.

Also developing complementary skills in business management and accounting through current studies at LUMS University. Skilled at coordinating cross-functional QC processes and meeting strict delivery deadlines using tools such as ClickUp, Google Sheets, and Google Cloud. Eager to apply strong problem-solving and technical troubleshooting skills to deliver scalable, high-performance, and compliant software solutions.

Business Management at LUMS University (2026-09 – Present)

• Pursuing hands-on training in business management, building foundational skills in strategic planning, business analysis, and organizational decision-making.
• Developing competencies in market research, financial analysis fundamentals, and stakeholder communication to support data-informed business decisions.
• Collaborating on team-based projects to strengthen leadership, coordination, and cross-functional problem-solving skills.

Technical Support Executive at ChatPandas | CivicPlus Account (US-based government IT software house) (2026-01 – 2026-08)

• Provide dedicated technical support for CivicPlus, a US IT software house delivering software solutions to US state and local government clients, with direct exposure to requirements shaped by US state laws and compliance standards.
• Perform quality control (QC) on live projects, reviewing configurations and deliverables against client and compliance requirements before release.
• Own project timelines end-to-end, coordinating tasks in ClickUp to ensure every deliverable is tracked and submitted within deadline.
• Develop and maintain real-time application code while producing accurate technical documentation for internal and client reference.
• Customize and manage software projects in Oxygen XML Editor, working extensively with XML configurations for government-facing web content.
• Build, execute, and validate application projects using the G2H5 tool to ensure reliable, production-ready performance.
• Track project status, QC logs, and reporting using Google Sheets, and manage project assets and backups via Google Cloud and Cloud Couch.
• Performed detailed QC reviews and document validation using Adobe Acrobat to ensure client and compliance standards were met before submission.
• Organize and optimize project structure and source code to improve maintainability and team-wide development efficiency.
• Collaborate closely with cross-functional team members to troubleshoot issues, implement enhancements, and deliver high-quality, deadline-compliant software solutions.

WordPress Intern at Weboo (2025-08 – 2025-12)

• Customized WordPress websites based on client requirements, including headers, footers, themes, and plugins.
• Created and updated product content and website pages to support client marketing goals.
• Assisted in website maintenance, testing, and content management, supporting a collaborative, client-focused delivery process.

Bachelor of Information Technology (BSIT) – Lahore Garrison University (2021 – 2025)