Mehak Urooj
Digital Marketing Manager
Talent
KarachiMember since July 26, 2026
Digital marketing & social media managementContent creation (Canva, AI tools)Campaign planning & executionE-commerce operations (Daraz, Magento, OMS)Customer support tools (Zendesk, XCALLY)Influencer & freelancer coordinationReporting & basic analyticsCommunication & team coordinationB2b SalesEmail MarketingOrganic marketing
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Digital marketing & social media managementContent creation (Canva, AI tools)Campaign planning & executionE-commerce operations (Daraz, Magento, OMS)Customer support tools (Zendesk, XCALLY)
About
Dedicated professional with a strong work ethic, focused on handling challenges with consistency and responsibility.
Experience
Digital Marketing Manager - MRM TRADERS
(2024-09)
- Managed digital presence for brands: LG, Philips, Yamaha & BlackRock
- Created content using Canva & AI tools & maintained monthly content plan
- Executed campaigns across Instagram, Facebook, WhatsApp & Daraz
- Coordinated freelancers and led influencer collaborations (shoots, direction, voiceovers)
- Managed audience engagement across platforms to improve interaction & response rates
Social Media Manager - Bachaa Party
(2022-04 - 2022-12)
- Managed social media across Instagram, Facebook & Google My Business
- Created content and supported brand engagement strategies
- Monitored performance and prepared basic reports
- Engaged with audience to improve interaction and reach
- Built consistent digital presence for the brand
Operation Support Lead - Naheed.pk
(2018-12 - 2022-03)
- Managed order operations via Magento platform
- Handled customer support through email, WhatsApp & calls
- Resolved complaints and escalations professionally
- Coordinated logistics using Blue-Ex system
- Trained new team members for support operations
- Processed orders via OMS system
- Managed customer support via XCALLY & Zendesk (IR team)
- Handled CC verification and complaint resolution
- Supported inbound/outbound call operations
- Trained new joiners during onboarding
Operation Support Lead - Daraz
(2016-05 - 2017-04)
- Processed orders via OMS system
- Managed customer support via XCALLY & Zendesk (IR team)
- Handled CC verification and complaint resolution
- Supported inbound/outbound call operations
- Trained new joiners during onboarding
Education
Bachelor of Commerce - University of Karachi (2018 - 2020)
Skills
Digital Marketing Manager
