Digital Marketing Manager - MRM TRADERS
(2024-09)
- Managed digital presence for brands: LG, Philips, Yamaha & BlackRock
- Created content using Canva & AI tools & maintained monthly content plan
- Executed campaigns across Instagram, Facebook, WhatsApp & Daraz
- Coordinated freelancers and led influencer collaborations (shoots, direction, voiceovers)
- Managed audience engagement across platforms to improve interaction & response rates
Social Media Manager - Bachaa Party
(2022-04 - 2022-12)
- Managed social media across Instagram, Facebook & Google My Business
- Created content and supported brand engagement strategies
- Monitored performance and prepared basic reports
- Engaged with audience to improve interaction and reach
- Built consistent digital presence for the brand
Operation Support Lead - Naheed.pk
(2018-12 - 2022-03)
- Managed order operations via Magento platform
- Handled customer support through email, WhatsApp & calls
- Resolved complaints and escalations professionally
- Coordinated logistics using Blue-Ex system
- Trained new team members for support operations
- Processed orders via OMS system
- Managed customer support via XCALLY & Zendesk (IR team)
- Handled CC verification and complaint resolution
- Supported inbound/outbound call operations
- Trained new joiners during onboarding
Operation Support Lead - Daraz
(2016-05 - 2017-04)
- Processed orders via OMS system
- Managed customer support via XCALLY & Zendesk (IR team)
- Handled CC verification and complaint resolution
- Supported inbound/outbound call operations
- Trained new joiners during onboarding
