Mehroz Qureshi

A versatile, hardworking software engineer; driven to meet or exceed a company's expectations to deliver high-quality software products. Experienced in Java, JavaScript, Swift, SQL, ADOBE PHOTOSHOP, HTML, CSS, and Python. Deep understanding of system integration testing (SIT) and user acceptance testing (UAT).

Highly knowledgeable in operating systems, development environments, frontend and backend programming languages, and data architecture. Builds high-performance, cross-functional teams to streamline IT designs. Exceptional team player that works collaboratively to write high-quality code and algorithms to build functional infrastructures for today's business.

EXECUTIVE COORDINATOR SALES INSURANCE - EFU

• Clients handling.
• Banking insurance responsibilities
• Customer responsibilities for branch banking

Software Quality Assurance Engineer - TIKSOM PRIVATE LIMITED

• Creating detailed, Comprehensive, and well-structured test plans and test cases
• Identify record documents thoroughly and track bugs
• Perform through regression testing when bugs are resolved

Network Operation Engineer - ZEPTA TECHNOLOGIES

• Provided user level system support for 500 employees
• Rectified network connectivity issue LAN VAN Wi-Fi
• Managed network equipment's and performed regular monitoring

BDE & Junior Network Support Engineer - OPTIMUS FOX

• Collaborated with senior engineer on network projects
• Troubleshot and resolved network outages
• Assigned with network hardware development and configuration

EMAIL SALES SUPPORT EXECUTIVE - ORANET

• Coordinated and reviewed fulfillment marketing data and database reports.
• Maintained consistent metrics with regard to client satisfaction, responses per hour, and quality assurance.
• Handled inbound customer calls for the Email skill area and make outbound follow up calls during scheduled hours, providing an excellent customer experience at all times.

CUSTOMER SUPPORT EXECUTIVE - MINDBRIDGE

• Resolved product and service problems by researching customers' complaints and following up to ensure satisfactory resolution
• Managed complex accounts and researched issues involving invoicing, order processing, tracking, and billing.
• Enhanced initial contact customer and other service providers, filtered complaints, and served as liaison both internal and externally.
• Responded to benefits questions accurately and correctly using research and customer service skills.

BS - COMPUTER SCIENCE - Hajvary University Lahore

FSC - PRE - ENGINEERING - Punjab College Lahore

MATRIC - SCIENCE - Siddiqui School System Lahore