QC Quality Senior Supervisor - Salesflo Consulting Services Pvt Ltd
(2023-09)
- Lead and supervise the Quality Control team across multiple client projects.
- Monitor daily QC operations and ensure compliance with project guidelines.
- Perform online data verification through the QC portal.
- Review stock verification, planogram compliance, and product visibility.
- Prepare quality reports and performance summaries.
- Coordinate with internal teams to resolve quality issues.
- Train and guide QC Executives on quality standards and processes.
- Monitor team productivity and ensure timely completion of assigned tasks.
- Maintain accuracy, reporting standards, and continuous process improvement.
Office Assistant - VFMSEO Techno
(2022-09 - 2023-09)
- Managed office operations and documentation.
- Maintained records and official communication.
- Scheduled meetings and coordinated departments.
QC Quality Executive - Retailistan Field Service Pvt Ltd
(2022-01 - 2022-08)
- Verified On Shelf Availability (OSA) through images uploaded on the QC portal.
- Verified SKU accuracy.
- Reviewed Share of Shelf (SOS) compliance.
- Verified POSM implementation through image-based audits.
- Performed stock verification and quality checks using the QC portal.
- Prepared QC reports and maintained data accuracy.
- Worked on national and international FMCG projects including Nestlé, National Foods, Engro Food, Omore, Dabar, Samsung, Shan Food, PTC, Jaffer Agro, PMI, Finedaily, Shell, Mondelez and global brands Tanmiah, Shellksa, Batarabia
- Ensured compliance with client guidelines and quality standards.
Call Center Team Lead - Jugnu Tech Pvt Ltd
(2020-04 - 2021-12)
- Led and supervised the customer support team.
- Received and processed customer orders.
- Assisted customers with order confirmations, modifications, and cancellations.
- Registered customer complaints and service requests in Jira.
- Followed up on customer issues until resolution.
- Prepared team performance reports.
- Maintained high customer satisfaction through effective communication.
Career Counselor - Al Hamd Academy
(2020-02 - 2020-04)
- Student counseling and admission management.
Customer Relationship Officer - JS Bank
(2019-02 - 2019-09)
- Opened and managed customer bank accounts while ensuring complete KYC and documentation compliance.
- Resolved customer account discrepancies and handled account-related service requests efficiently.
- Processed requests for new ATM/Debit cards, cheque books, and other routine banking services.
- Guided customers on banking products and ensured a high level of customer satisfaction through prompt support.
- Assisted customers regarding banking products.
Career Counselor - Aptech Education
(2018-02 - 2019-02)
- Managed admissions, portals, and customer queries.
Bancassurance Sales Officer - Soneri Bank
(2016-08 - 2018-02)
- Managed customer relationships and banking services.
- Promoted and sold Jubilee Life Insurance products to bank customers.
- Identified customer financial needs and recommended suitable insurance plans.
- Explained policy features, benefits, terms, and coverage to customers.
- Assisted customers in completing insurance application forms and documentation.
- Coordinated with the Jubilee Life Insurance team for policy processing and issuance.
- Followed up with customers regarding policy status, renewals, and required documents.
- Maintained strong customer relationships by providing after-sales support and resolving policy-related queries.
- Achieved sales targets while ensuring compliance with bank and insurance company policies.
- Prepared daily sales reports and maintained accurate customer records.
