Customer Services B2B and B2C Tasks - PRIME SS (UK) - Lahore, Punjab
(2022-10 - 2026-02)
- Handle RFC for the UK Region.
- Managing entire deploying cycle from request for cover to fulfillment of request.
- Managing Invoices Payments & Receipts.
- Check call, according to SIA compliance.
- Handling a client requirement by analyzing, offering solution and closing request.
Sales Executive Officer - STAR MARKETING - Lahore, Punjab
(2022-01 - 2022-09)
- Achieve sale target through marketing campaign.
- Preparing media and
- Order Tracking, After Sale support to customer
- Handling a client requirement by analyzing, offering solution and closing sales
- Forecasting Monthly Sales and devising strategies to achieve targets.
Business Development Officer - ITHW - Lahore, Punjab
(2020-01 - 2021-09)
- Handle RFQ's for EU and UK Region
- Managing entire sales cycle from request for quote to fulfillment of orders and after sales support
- Placing PO with vendor, Managing Invoices Payments & Receipts. Order Tracking, After Sale support to customer
- Handling a client requirement by analyzing, offering solution and closing sales
- Forecasting Monthly Sales and devising strategies to achieve targets.
Sales Manager - BAS-2 Burj Al Saeed - Lahore, Punjab
(2015-05 - 2016-09)
- Manage Sales end-to-end (responsibilities matrix, planning, follow-ups, co-ordinations, Documentation)
- Extensive Documentation Related to Pre-Sales Activities Property registration, Govt approvals
- Handling marketing team and Promotion stuff
- Manage risk management activities including identify risks, make risk mitigation measures and facilitate related issues solved
- Manage sales progress and necessary communication with teams to ensure efficient operation of the sales team.
Customer Service Executive B2C - UFONE - Lahore, Punjab
(2014-06 - 2015-05)
- Do NEXT BEST ACTION (NBA) after facilitating customers. (sales VAS after the call)
- Skilled in call center operations.
- Multi-line phone operation proficiency.
- Effectively managed a high volume of inbound calls.
- Answered a constant flow of customer calls with up to 120-150 calls in a day.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gather and verify all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
Sales and Recovery Officer - BAS1 Burj AL Saeed - Lahore, Punjab
(2007-01 - 2014-04)
- Sales operations and take measurement for recovery.
- Forecasting, Monitoring and Optimizing growth through formulating various insights using data and using strategic analysis techniques under the guidance of senior management
- Collecting Monitoring and Analyzing the sales data and evaluation performance.
Internee - BANK AL-HABIB - Lahore, Punjab
(2006-10 - 2006-12)
- Clearance
- Providing assistance and information to the seniors
- Assistance in Foreign Trade Departments: L/C open, R&D reporting to State Bank.
