Mir Ayaz Muntazir

A motivated professional with experience in both education and banking, seeking to transition back into the Teaching profession to leverage my instructional skills, discipline, and ability to manage responsibilities effectively in a classroom Setting.

Operation Department - Fayal Islamic bank - Karachi

(2023-01)

Currently working at Fayal Islamic bank operation department.

• Greeting customer with smile
• Delivered professional customer service to diverse clients in a fast-paced environment
• Handle customer inquiries and complaints calmly and efficiently
• Maintained confidentiality and safety standards while handling sensitive customer information
• Build strong relationships through polite communication and active listening
• Work under pressure during peak hours while maintaining service quality
• Followed strict procedure and regulations ensuring compliance at all times
• Collaborated with team members to provide smooth customer experience
• Welcomed customers with a friendly and approachable attitude, ensuring excellent service
• Maintained a courteous and professional demeanor while interacting with diverse client
• Able to operate NCCPL System

Collection Officer - SILK BANK - Karachi

(2020-05-15 - 2022-12-30)

Worked as a Collection Officer handling client transactions and customer service.

• Assisted clients with daily transactions and inquiries, providing friendly and professional service at all times
• Resolved client issues efficiently
• Maintaining calm and patience in challenging situations
• To provide financial service to customers
• Deliver positive productive approach
• To handle the calls effectively and resolve customers' query
• Communicated clearly and politely with a variety of clients, demonstrating strong interpersonal and culture awareness
• Adapted quickly to fast paced and high pressure situations, ensuring service standards were met consistently
• Delivered exceptional client experience, ensuring client felt valued, respected, and well informed

Teacher - Community based high school Gilgit - Gilgit

(2016 - 2017)

Working as a Teacher at Community based high school Gilgit under the supervision of AKES'P.

Master - English Literature - Federal Urdu University Karachi (2020)

B.Ed. - Classroom management, Psychology - Karakoram International University Gilgit (2016)

Bachelor of Arts (B.A) - Edu, Civic, Sociology - Karakoram International University Gilgit (2014)