Mirza Ibrahim

Managing and analyzing IVA cases for UK clients with accuracy and compliance. Conducting quality assurance reviews to ensure service excellence and data integrity. Collaborating with the operations team to maintain process efficiency.

IVA Advisor / QA Executive - The Insolvency Group - Islamabad, Pakistan

(2025-08)

• Managing and analyzing IVA cases for UK clients with accuracy and compliance.
• Conducting quality assurance reviews to ensure service excellence and data integrity.
• Collaborating with the operations team to maintain process efficiency.

Technical Support Specialist - Ibex Global – US Project: SquareTrade - Pakistan

(2024-09 - 2025-03)

• Provided remote technical support for US clients on hardware and software concerns.
• Assisted in troubleshooting product issues and guided customers effectively.

Customer Support Specialist (Bill Negotiation) - Abacus Consulting, Islamabad - Pakistan

(2024-02 - 2024-07)

• Resolved international client billing issues and negotiated payment terms.
• Ensured customer satisfaction by maintaining clear communication and empathy.

Software Quality Assurance Intern - Collaq Technologies - Islamabad, Pakistan

(2022-07 - 2022-09)

• Executed manual testing and documented bugs for software improvements.
• Assisted in writing test cases and performing regression testing with QA teams.

BS - Computer Science - Capital University of Science and Technology (C.U.S.T.) (2023)