Missal Aftab

At TechSavvy Operations, I lead a dedicated team focused on delivering smart, scalable customer support and BPO solutions. Using a tailored approach, we help businesses grow by providing virtual assistance, lead generation, and back-office services designed for efficiency and quality. Currently pursuing a Bachelor's in Computer Science at the University of Management and Technology, I integrate academic learning with practical expertise in CRM integration and customer issue management.

I am committed to empowering businesses with scalable solutions and fostering positive customer experiences.

Project Team Lead at TechSavvy Operations (2023-01 – Present)

At TechSavvy Operations, I spearheaded a team dedicated to providing innovative customer support and BPO solutions. My role involved optimizing virtual assistance and lead generation services, ensuring that our offerings were both efficient and of high quality. This commitment to excellence helped businesses thrive in a competitive landscape.

Inbound Customer Service Representative at ibex (2025-01 – 2025-12)

As an Inbound Customer Service Representative, I handled a high volume of inbound calls, assisting customers with inquiries, account-related issues, and product information. I focused on delivering accurate information while maintaining a high level of professionalism and customer satisfaction. I efficiently resolved customer complaints by identifying problems and providing appropriate solutions.

I also documented customer interactions and updated records in CRM systems to ensure accurate tracking of issues and resolutions. Throughout my role, I consistently followed company policies and service standards to deliver a reliable and positive customer experience.

Customer Service Representative at Dorm Room Movers (2024-02 – 2024-09)

• Handling customer inquiries via phone, email and live chats.
• Resolving customer complaints and issues in a timely and professional manner.
• Providing product or service information to customers.
• Processing orders and cancellations.
• Escalating complex issues to management when necessary.
• Maintaining accurate records of customer interactions and transactions.

Telesales Representative at World Wide Communication (2022-03 – 2024-02)

• Managing large number of calls.
• Maintains relationships with clients by providing support, information, and guidance researching.
• Recommending new opportunities recommending profit and service improvements.
• Maintains quality service by establishing and enforcing organization standards.
• Contributes to team effort by accomplishing related results as needed.
• Follow communication procedures, guidelines and policies.

Bachelor's Degree in Computer Science – University of Management and Technology - UMT (2022-09 – 2026-09)

Intermediate in Pre-Engineering – Punjab Group Of Colleges (2019-05 – 2021-07)

High School Diploma in Pre-Engineering – Punjab Group Of Colleges