Mohammad Huzaifa

Motivated healthcare support professional with hands-on experience in dental insurance verification, international customer communication, and data management. Adept at navigating insurance portals, confirming eligibility, and analyzing coverage details while maintaining meticulous records. Combines an academic background in Biotechnology with strong communication skills and a quick-learning mindset to deliver accuracy and efficiency in fast-paced healthcare administrative environments.

Insurance Verification Officer - Encephalon Management System - Karachi, Pakistan

• Verified patient dental insurance eligibility, maximums, deductibles, co-pays, and policy limitations to ensure accurate coverage assessments.
• Liaised directly with insurance providers to confirm complex patient details and resolve discrepancies swiftly.
• Updated, cross-referenced, and maintained precise insurance records within the internal management system to streamline the dental billing workflow.
• Communicated verification findings to internal billing and clinical teams to prevent claim denials and optimize revenue cycles.

Call Center Agent - International Call Center Campaigns - Karachi, Pakistan

• Handled inbound/outbound customer queries for international campaigns, maintaining high professionalism and strict adherence to service level agreements (SLAs).
• Developed strong active listening and problem-solving skills to address customer concerns efficiently in a high-pressure, target-oriented environment.
• Logged and managed accurate customer data and communication histories within system databases.

Bachelor of Science (BSc) - Biotechnology - Sir Syed University of Engineering and Technology (SSUET)

Intermediate - Pre-Medical - Government Degree College, Gulshan-e-Iqbal Block 7

Matriculation - Science - Metropolis Education System