Mohammad Zaheer ud din

Banking Operations Professional with 3.5+ years of experience in ADC Operations, Digital Banking, RAAST Dispute Resolution, Financial Settlements, Reconciliation, and MIS Reporting. Experienced in handling 1,000+ incoming and outgoing disputes daily, monitoring high-value settlement transactions worth billions of PKR, and working with T24, IRIS, CRM, and Card Zone. Demonstrated leadership through guiding junior staff, reviewing operational cases, supporting approvals, and ensuring compliance with banking policies and service standards.

Senior Officer (OG2) – ADC Operations & Settlement - BANK ALFALAH

(2022-12)

• Handle and resolve 1,000+ incoming and outgoing digital banking disputes daily.
• Manage RAAST disputes, MPG State Bank Portal adjustments, investigations, and reversal settlements.
• Perform reconciliation and settlement of PayPak On-Us/Off-Us transactions and Telenor bundle payments.
• Monitor and reconcile high-value settlement transactions worth billions of PKR.
• Prepare, review, and supervise daily, weekly, and monthly MIS reports and closing activities.
• Execute financial postings and adjustments using T24, IRIS, CRM, and Card Zone.
• Oversee timeout transaction settlements to minimize discrepancies and operational risk.
• Provide operational guidance and mentoring to junior team members.
• Review operational cases, conduct quality checks, and ensure compliance with policies.
• Support supervisory functions through workflow monitoring, transaction reviews, and operational approvals.

Call Center Executive - MCB BANK LIMITED

(2019-06 - 2019-09)

• Provided customer support and complaint resolution services.
• Worked with CRM, Card Zone, AMS Lite, RMADS, and SCGA banking applications.
• Maintained service quality standards and efficient complaint handling.

MBA - Supply Chain Management - ILMA University

Bachelor of Commerce - B.Com - Alhamd Islamic University