Mohsin Ali
Supply Chain and Sales & Distribution Professional
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About
Results-driven Supply Chain and Sales & Distribution professional with extensive experience in procurement, inventory management, customer service operations, and vendor coordination. Proven ability to optimize supply chain processes, achieve sales targets, and maintain strong stakeholder relationships. Currently serving at ZONG HQ Islamabad with hands-on experience in telecom operations, logistics, and KPI-driven environments.
Experience
Senior Officer – Supply Chain (Sales & Distribution) - ZONG HQ - Islamabad
(2025-02)
- Procurement and sourcing of materials and services in line with organizational requirements
- Vendor coordination for timely delivery and quality compliance
- Inventory planning, control, and cost optimization
- Preparation and management of Purchase Orders, GRNs, and supply chain documentation
- Monitoring supplier performance and strengthening vendor relationships
- Coordination of inbound and outbound logistics
- Data analysis and reporting to support supply chain KPIs and cost efficiency
Customer Service Representative (CPBS-NORTH) - ZONG CSC - Islamabad
(2022-02 - 2025-01)
- Managed customer queries, complaints, and service resolutions
- Ensured full compliance with Customer Service SOPs
- Built strong customer relationships and improved service quality
- Conducted daily huddles to review targets, promotions, and performance
- Achieved all assigned sales and service targets consistently
Customer Service Representative (CPBS-CENTRAL) - ZONG CSC - Sargodha
(2019-10 - 2021-05)
- Delivered end-to-end customer support and complaint handling
- Implemented customer feedback for service improvement
- Ensured daily and monthly target achievement
- Maintained service quality standards
Key Account Officer (KAO) - ZONG Franchise
(2019-06 - 2019-09)
- Achieved KPI targets on daily, weekly, and monthly basis
- Developed Mobile Financial Services (MFS) market
- Recruited and managed new agents
- Retailer engagement and market development
- Conducted daily market visits and performance monitoring
- Managed float maintenance at retail and franchise level
Customer Service Representative (CPBS-CENTRAL) - ZONG CSC - Gujrat
(2017-08 - 2019-05)
- Provided high-quality customer service and complaint resolution
- Maintained strong customer relationships
- Ensured compliance with SOPs
- Successfully achieved sales and service targets
Intern – Sales & Distribution - ZONG HQ - Islamabad
(2016-11 - 2017-07)
- Managed correspondence with Operational Management Offices (OMOs)
- Complaint handling and daily reporting (MNP & Prepaid/Postpaid)
- Workflow management and issue resolution
- Performed UAT based on business requirements
Business Development Officer - Silk Bank (Pvt.) Ltd.
(2014-12 - 2015-06)
- Identified and developed new sales leads
- Maintained strong client relationships
- Conducted product pitching and client meetings
- Planned and executed marketing initiatives
- Worked in high-pressure, target-oriented environment
- Enhanced communication, leadership, and technical skills
Education
M.Com - Accounting & Finance - Virtual University of Pakistan (2021)
B.Com - Accounting, Economics, Marketing Management, International Business - Punjab University, Pakistan (2008)
I.Com - Accounting, Economics, Marketing Management, International Business - Federal Government College of Commerce, Islamabad (2006)
Diploma - Strategic Management & Leadership - Oxford College of London
