Mohsin Balouch

Professional and customer-oriented Receptionist with 10 years of experience at Holiday Inn Hotel, Dammam, Saudi Arabia. Experienced in front desk operations, guest relations, check-in/check-out, reservations, Opera PMS, customer service, and administrative support. Seeking a receptionist position in Sialkot.

Receptionist & Bell Boy - Holiday Inn Hotel - Dammam, Saudi Arabia

(2013-01 - 2023-06)

• Welcomed guests and managed front desk operations.
• Handled guest check-in and check-out procedures.
• Used Opera PMS for reservations, room allocation, registration and billing.
• Answered telephone calls and assisted guest inquiries.
• Coordinated with housekeeping and maintenance departments.
• Maintained accurate guest records and reports.
• Handled guest complaints professionally.
• Provided concierge and luggage assistance when required.

Salesman & Driver - Coca-Cola - Sialkot, Pakistan

(2005-01 - 2009-12)

• Delivered products on schedule.
• Collected customer payments.
• Developed new customers.
• Supported sales activities.

Intermediate - Government Degree College, Daska

High School Diploma - Government School Ghuinke, Sialkot