PMO Lead - Nisum - Pakistan
(2021-01 - 2025-01)
- Defined PMO vision, mandate, and success metrics to be aligned with business strategy
- Assessed delivery maturity (people, process, tools) and identified gaps
- Designed the PMO operating model (governance, reporting lines, decision rights)
- Established standardized project delivery frameworks (Agile, hybrid, waterfall where needed)
- Lead Agile transformation roadmap (phased rollout, pilot teams, scaling strategy)
- Developed and institutionalized core artifacts (charters, roadmaps, backlogs, RAID logs, dashboards)
- Implement tooling ecosystem (e.g., Jira, Confluence, reporting tools)
- Defined portfolio management processes (prioritization, capacity planning, funding allocation)
- Set up governance cadence (steering committees, sprint reviews, portfolio reviews)
- Built and tracked KPIs (velocity, cycle time, predictability, ROI, delivery health)
- Hired, coached, and upskilled PMs, Scrum Masters, and delivery teams
- Conducted Agile training programs and hands-on coaching across business units
- Drove cultural change toward iterative delivery, accountability, and transparency
- Established risk, issue, and dependency management frameworks across the portfolio
- Created executive-level reporting and communication mechanisms for stakeholders
- Established and led PMO overseeing multiple programs with budgets up to $5M
- Implemented governance and Agile frameworks improving delivery predictability
Managing Consultant - Systems Ltd Lahore - Lahore
(2019-01 - 2021-01)
- Delivered the front-end of Pakistan's leading digital Financial services provider and mobile wallet with over 50 million registered users (JazzCash)
- Managed cross-functional teams of up to 45 resources across engineering and QA
- Reduced project delivery timelines by 20% through targeted process optimization, workflow standardization, and elimination of execution bottlenecks
- Increased sprint velocity by 10% through Agile process optimization
- Reduced defect leakage by 15% improving product quality and QA efficiency
- Led multiple concurrent projects managing stakeholders and delivery governance
Sr. Project Manager - Verax - Canada
(2017-01 - 2018-01)
- Delivered enterprise banking digitization initiatives for clients including CIBC and Scotiabank
- Managed regulatory compliance, requirements, and enterprise delivery frameworks across multiple programs
- Led process digitization for credit application workflows at Scotiabank, reducing operational costs by 25% through elimination of third-party logistics
- Accelerated application processing timelines by 30–40% by implementing real-time document routing from branch to back-end operations
- Streamlined end-to-end workflows by removing manual handling layers and introducing standardized, coded scanning and automated routing mechanisms
Project Manager - GS1 Canada - Canada
(2014-01 - 2017-01)
Product Recall Healthcare Sector: Successfully launched the current web based Recall communication tool used by pharmaceutical manufacturers, distributors, retailers and health organizations to communicate recalls on pharmaceutical drugs. Served as Health Canada's liaison to the healthcare industry by performing research and developing Standard Operating Procedures for automation. Conducted analysis for change or business initiatives using specialized process knowledge while building Health Canada's regulatory requirements. Built application to track and update existing OpenReg message (Data), and Database used for identity and access management (IAM) and User Access Management (UAM). Implemented OIBrA/CE-17 (Vanesias's Law): Successfully launched Adverse Drug Reaction Reporting for the Health care industry. Worked with Health Canada to develop and implement an online form to be used by health care professionals to report any adverse drug reactions reported by users to Health Canada and the drug manufacturer.
Incident
Reporting (General Merchandise Sector): Developed and implemented Health Canada's regulatory 14(2) and 14(3) forms for online incident and the online form used by ind
Sr. Business Analyst - Top Hat
(2011-01 - 2014-01)
- Led product requirement lifecycle for edtech platforms across North America
- Managed UAT, stakeholder alignment, and feature delivery
Business Analyst - Scotiabank
(2009-01 - 2011-01)
- Delivered online banking initiatives supporting digital channel expansion
- Managed requirements, change control, and cross-team coordination
