Mrn๏๏b Gamer

Patient and outgoing customer service professional and accounts specialist with over 5 years of experience in retail management and financial operations. Proven track record in boosting customer retention through effective conflict resolution, managing cross-functional teams, and maintaining accurate financial data using ERP systems like SAP and Microsoft Dynamics 365.

Cashier - Jamil Sweets

(2024-02)

• Managing daily cash registers, multi-point transactions, and cash balancing accurately.
• Handling customer checkouts and processing electronic payments securely.
• Resolving customer queries at point-of-sale and maintaining clean billing logs.

Account Officer - Detailing Studio

(2023-09 - 2024-01)

• Prepared Profit & Loss reports, sale reports, and daily expense sheets in Excel/Word.
• Managed end-to-end branch accounts and resolved all customer queries efficiently.
• Supervised floor staff and successfully processed monthly staff salaries.

Account Officer - ATA

(2022-12 - 2023-08)

• Accurately logged operational income and expense entries on SAP & SARP software modules.
• Assisted senior management in financial tracking and documentation auditing.

Branch Manager - Stylo Shoes

(2018-06 - 2022-09)

• Supervised complete retail operations, staff schedules, and overall branch performance.
• Generated detailed business analysis and profit/loss metrics for regional directors.
• Handled complex customer issues, guaranteeing elite standards of customer service.

Computer Operator - Stylo Shoes

(2014-09 - 2018-05)

• Managed live business data and reporting through Microsoft Dynamics 365.
• Created analytical presentations, digital logs, and comprehensive inventory reports.

I.Com - Intermediate in Commerce - Board of Intermediate and Secondary Education, Rawalpindi (2014)

Matriculation - Board of Intermediate and Secondary Education, Rawalpindi (2011)