Mudassar Afzal

E-Commerce Operations Specialist with 3+ years of hands-on experience managing online stores across multiple platforms including Walmart, eBay, Amazon, TikTok Shop, Temu, and Etsy. Skilled in product sourcing, listing management, and store operations across multiple marketplaces. Experienced in order coordination, customer communication, and issue resolution.

Handle daily inbox management, customer queries, and engagement activities. Proficient in social media management, content posting, and engagement handling. Strong knowledge of Google Sheets reporting, profit tracking, and online research.

Open to remote and contract-based opportunities in eCommerce and digital operations.

E-Commerce & Digital Business Operations Specialist at Independent Contractor E-Commerce & Digital Services (2023-01 – Present)

• E-Commerce Operations Specialist with 3+ years of hands-on experience managing online stores across major marketplaces including Walmart, eBay, Amazon, Tik Tok Shop, Temu, and Etsy
• Experienced in multiple fulfillment models such as FBM, FBA, WFS, FBT, dropshipping, and 2-step dropshipping. Responsible for daily product sourcing, product research, listing creation and optimization, and maintaining store performance
• Handle day-to-day operations including order processing, order tracking, customer communication, inquiry response, and issue resolution across multiple platforms. Monitor inbox messages, customer requests, and ensure timely responses to maintain smooth workflow
• Also manage daily social media tasks such as content posting, engagement handling, comment replies, and customer interaction. Skilled in preparing daily and weekly reports using Google Sheets, tracking sales and profits, conducting online research, and supporting remote business operations
• Currently open to remote or contract-based opportunities in eCommerce and digital operations

ICS (Intermediate) – Govt College (2021-01 – 2022-12)