Mudassar Khan

Customer service professional with 3+ years in call center and hospitality roles, delivering calm, high-standard support in fast-paced, multicultural environments. Competent swimmer with basic first aid awareness, seeking to bring proven composure under pressure to Emirates' cabin crew safety and service standards.

Call Center Agent

• Resolved a high volume of customer inquiries daily as measured by first-call resolution rate, by staying calm under pressure and following structured escalation procedures — a discipline directly transferable to inflight safety protocols.
• Reduced repeat complaints as measured by monthly quality-assurance scores, by actively listening to guest concerns and de-escalating conflict before it required supervisor involvement.
• Maintained a high customer satisfaction rating as measured by post-call surveys, by delivering clear, professional communication across a multicultural customer base.

Hotel Waiter

• Achieved strong positive guest feedback as measured by hotel review scores, by anticipating guest needs and delivering attentive, high-standard service during peak hours.
• Handled a high volume of covers per shift as measured by table turnover, by coordinating smoothly with kitchen and front-of-house teams under tight time pressure.
• Maintained a clean safety record as measured by shift reports, by strictly following hygiene, food-safety, and workplace-safety protocols in a fast-paced environment.

FSc (Intermediate) – Government Post Graduate College, Sheikhupura (2019-01 – 2021-01)