Mudasser Siddique

Dynamic and results-driven professional with over 12 years of experience in fleet management, customer service, and technical support within the automotive and industrial sectors. Skilled in managing light transport fleet repairs, both in-house and outsourced, while ensuring operational efficiency and compliance. Proven expertise in customer engagement, service advisory, warranty processing, and technical issue resolution at Toyota, Honda and Suzuki designated workshops.

Adept at handling complex logistical and operational challenges as Assistant Manager / Fleet Manager at Maple Leaf Cement Factory since 2016. Strong background in team coordination, client relationship management, and process optimization. A dedicated professional committed to delivering high-quality service and exceeding organizational goals.

Assistant Manager (AM) Service - Changan Multan Motors

(2025-12)

• Support the Service Manager in managing day-to-day workshop operations to ensure smooth workflow and operational efficiency.
• Ensure high levels of customer satisfaction by maintaining service standards and addressing customer concerns effectively.
• Monitor and control service quality and workshop productivity to meet company benchmarks and performance standards.
• Assist in achieving revenue goals and Customer Satisfaction Index (CSI) targets through efficient service delivery and process improvement.

Job Controller & Sub Technical Advisor - Toyota Multan Motors

(2025-04 - 2025-11)

• Receive vehicles from customers and document their concerns or complaints.
• Conduct initial inspection or assessment of the vehicle's condition.
• Communicate with technicians regarding the nature of the repair or maintenance required.
• Provide clear job instructions and technical guidance to the workshop team.
• Monitor and manage the workflow on the workshop floor to ensure timely completion of tasks.
• Prioritize repair orders and allocate tasks to appropriate technicians.
• Follow up with technicians to track progress and ensure work is being completed as per standards.
• Perform quality checks on completed jobs before vehicle handover.
• Keep customers informed about the status of their vehicle.
• Hand over the vehicle to the customer after verifying the completion and quality of work.
• Ensure that all vehicles receive necessary maintenance services as per manufacturer recommendations.
• Verify that proper repair procedures and parts are used.
• Maintain accurate records of work done, parts used, and technician performance.
• Update job cards and ensure all services are logged properly.
• Act as a technical liaison between the customer and technician, especially in complex cases.
• Help identify recurring issues and suggest preventive measures.
• Ensure all repairs meet quality standards and safety protocols are followed.
• Address any issues related to faulty repairs or rework promptly.
• Coordinate with other departments (e.g., spare parts, warranty) to ensure smooth operations.
• Assist the Technical Advisor in handling complex cases or technical escalations.

Assistant Manager / Fleet Manager - Maple Leaf Cement Factories Ltd

(2016-03 - 2025-03)

• Oversee all aspects of light transport fleet operations.
• Manage in-house and outsourced maintenance (periodic and mechanical repairs).
• Handle all insurance-related activities.
• Manage invoicing for repairs and maintenance.
• Prepare and monitor fleet budgets, tracking expenses and identifying cost-saving opportunities.
• Efficiently manage shift vehicles (e.g., buses, coasters, etc.).
• Ensure adherence to schedules and optimal vehicle performance.
• Supervise drivers and support staff.
• Conduct regular trainings for drivers and support staff.
• Maintain detailed records and documentation.
• Organize official travel arrangements.
• Prepare relevant invoices.
• Act as the primary liaison with external vendors for outsourced repairs.
• Ensure strict adherence to safety standards, company policies, and legal requirements.
• Optimize fleet utilization and Implement cost-control measures.
• Ensure timely availability of transport resources.
• Contribute to a streamlined operation, enhancing productivity and efficiency.
• Align fleet operations with company business goals.
• Oversee daily office operations, ensuring smooth workflow and efficiency.
• Manage office supplies, equipment, and resources.
• Maintain a clean and organized work environment.
• Coordinate office moves or renovations as needed.
• Manage incoming and outgoing mail and deliveries.
• Maintain accurate records and documentation (files, databases, spreadsheets).
• Prepare reports and presentations as required.
• Manage data entry and information flow within the department.
• Provide administrative support to senior management.
• Handle confidential information with discretion.
• Assist with special projects and initiatives as assigned.
• Provide support to team members as needed.
• Assist with onboarding and training new employees.
• Foster a positive and productive work environment.

Warranty Advisor - Toyota, Honda and Suzuki, Multan - Multan

(2014 - 2016)

• Managed customer vehicles for service and repair appointments.
• Raised repair orders accurately on Dealer Management Systems (DMS).
• Provided detailed technical justifications for required repairs, including cost estimates.
• Processed warranty claims efficiently.
• Coordinated warranty approvals with relevant parties.
• Ensured strict adherence to all warranty policies.
• Prepared and issued invoices for vehicle deliveries.
• Monitored repair progress closely and provided regular updates to customers.
• Assisted in diagnosing vehicle issues and recommending appropriate solutions.
• Promoted and recommended value-added services to enhance customer experience.
• Collaborated effectively with workshop teams to maintain high service standards.
• Resolved customer complaints promptly and professionally to enhance customer satisfaction.
• Ensured accurate documentation and timely processing of all service-related tasks.

Service Advisor - Toyota, Honda and Suzuki, Multan - Multan

(2011 - 2014)

• Advised customers on essential repairs, value-added services, and accessories.
• Assisted in diagnosing technical issues.
• Provided clear explanations of required services.
• Coordinated with technicians and controllers to monitor job progress.
• Ensured timely updates and vehicle deliveries.
• Resolved customer complaints effectively.
• Fostered long-term customer relationships.
• Promoted service contracts and additional offerings.
• Maintained high service standards.

Trainee Technician - Toyota City Motors, Multan - Multan

(2010 - 2011)

• Served as a Trainee Technician, observing vehicle issues firsthand and conducting ground-level analysis.
• Gained practical experience in vehicle maintenance and repair under expert guidance.
• Assisted in diagnosing mechanical issues and performing routine maintenance tasks.
• Supported senior technicians in servicing vehicles, ensuring adherence to quality and safety standards.
• Developed a strong foundation in automotive repair techniques and workshop operations.

B-Tech (Hons) - Auto & Diesel - University of Engineering & Technology, Lahore (2011 - 2013)

B-Tech - Auto & Diesel - University of Engineering & Technology, Lahore (2009 - 2011)

Diploma in Mechanical Technology - Auto & Farm Machinery Specialization - Govt. College of Technology, Bahawalpur (2005 - 2008)

Matriculation - BISE, Multan (2005)