Mufasar Ch

Experienced and results-driven hospitality professional with over 5 years of experience in the food and beverage industry. Proven expertise in supervising and managing staff, enhancing operational efficiency, and delivering exceptional customer service. Demonstrated ability to handle high-pressure situations, resolve complaints effectively, and ensure adherence to quality standards.

Recognized for leadership, dedication, and achieving notable performance awards. Adept at training teams and managing inventory to support seamless daily operations.

Shift Supervisor - KFC

(2021-07 - 2024-07)

• Lead team activities and ensure service quality.
• Develop and manage shift schedules and employee training.
• Monitor customer satisfaction through complaint resolution.
• Handle complaints and feedback to enhance customer satisfaction.
• Evaluate performance, provide feedback, and implement improvements.

Shift Manager - McDonald's

(2019-05 - 2021-06)

• Oversee shift operations ensuring service consistency.
• Supervise team, conduct evaluations, and provide feedback.
• Ensure compliance with health, safety, and operational standards.
• Develop and manage shift schedules and employee training.
• Manage inventory and stock replenishment for smooth operations.

Matriculation - BISE, Pakistan