Mughees Mir

Dedicated and detail-oriented Quality Executive with 1.5 year of experience in the Talabat campaign at Minbridge. Skilled in quality monitoring, performance evaluation, compliance checking, and providing feedback to improve service quality and customer satisfaction.

QA & QUALITY EXECUTIVE - Minbridge – Talabat Campaign

(2025-01 - 2026-05)

• Monitored and evaluated customer interactions to ensure quality standards.
• Conducted quality audits and provided feedback to agents.
• Maintained quality reports and performance records.
• Identified areas for improvement and suggested corrective actions.
• Ensured compliance with company policies and campaign guidelines.
• Coordinated with team leaders to improve agent performance.
• Assisted in maintaining customer satisfaction and service excellence.
• Prepared daily and monthly quality reports.

CANADA COMPAIGN OUTBOUND - PEAK SOLUTION

(2023-02 - 2024-01)

• Supported the Order Management Process, Ensuring Timely And Accurate Order Execution.
• Collaborated With Cross-Functional Teams to Streamline Workflows Improve Operational Efficiency

BACHELOR OF COMMERCE - B.COM - ALLAMA IQBAL OPEN UNIVERSITY, Pakistan (2024)

INTERMEDIATE - M.A.O College, Lahore, Pakistan (2019 - 2021)

MATRICULATION - Government Islamia High School Misri Shah, Lahore, Pakistan (2017 - 2019)