Muhammad Abbas

System Administrator with 5+ years of hands-on IT infrastructure experience supporting 1500+ end users across networking, hardware, and system administration. Skilled in Cisco switch configuration, LAN/Wi-Fi network management, IP camera and Windows systems deployment, and end-to-end printer and hardware support. Proven track record of sustaining 99% system uptime, resolving 90% of tickets within SLA, and independently owning IT operations as the senior on-site technical resource.

Experienced in data backup, security compliance, and vendor coordination, with a strong focus on fast, reliable resolution of infrastructure issues.

Senior System Administration at Shahida Islam Medical Complex (2022-03 – Present)

• Sustained 99% system uptime across desktops, laptops, printers, and network infrastructure, as measured by daily monitoring reports, by installing, configuring, and maintaining all connected systems and proactively resolving hardware/network faults.
• Resolved 90% of support tickets within SLA for 1500+ hospital staff, as measured by ticket response and resolution times, by delivering day-to-day 2nd/3rd-level technical support for hardware, software, and system issues.
• Kept hospital management software running smoothly for end users, as measured by faster issue resolution and fewer repeat requests, by managing user accounts and access, troubleshooting login issues, coordinating with the vendor, and training staff.
• Maintained accurate, audit-ready IT asset records, as measured by complete inventory documentation with zero audit flags, by tracking equipment, documenting installations, and managing the IT asset lifecycle.
• Protected patient, staff, and organizational data with zero confidentiality incidents, as measured by consistent data availability and clean security reviews, by enforcing access control, managing backups and antivirus updates, and following data-security protocols.
• Kept staff attendance data accurate and synchronized across 1500+ employees, as measured by reliable daily attendance records, by administering and troubleshooting biometric attendance systems.

IT Support Engineer (Systems & Networking) at HPattern Tech (2021-03 – 2022-02)

• Minimized business downtime across all departments, as measured by faster issue turnaround, by troubleshooting Cisco switches, network infrastructure, servers, hardware, and software issues.
• Delivered full-facility IP camera and CCTV coverage, as measured by complete security coverage with no blind spots, by installing, configuring, and maintaining IP camera and CCTV surveillance systems.
• Reduced repeat hardware faults across the organization, as measured by a measurable drop in follow-up tickets, by installing, upgrading, and maintaining desktops, laptops, and peripheral equipment.
• Kept IT procurement and equipment issues on schedule, as measured by faster turnaround on purchases and repairs, by coordinating directly with vendors and suppliers.

IT Support Engineer (Infrastructure) at Ali General Hospital (2020-02 – 2021-02)

• Sustained consistent uptime for servers, networks, and connected systems, as measured by stable day-to-day infrastructure availability, by providing hands-on IT infrastructure support and proactive monitoring.
• Reduced security risk exposure across the organization, as measured by clean internal audit results, by enforcing data-security and digital-safety protocols and maintaining confidentiality of hospital and patient information.
• Kept the hospital website reliable and audit-ready, as measured by on-time IT checks and minimal downtime, by assisting with standards reviews and handling routine CMS updates.

BS in Information Technology – Islamia University Bahawalpur (2014 – 2018)