Muhammad Abdullah

Results-driven professional with 10+ years of diverse experience spanning operations management, team leadership, customer service, and compliance. Adept at building strong client relationships, resolving complex issues efficiently, and consistently delivering a superior customer experience. Proven ability to lead and motivate teams, identify client needs, and drive satisfaction and retention.

Seeking to leverage strong communication skills and an analytical mind-set in a Sales Representative, Customer Handling, or Customer Success role.

Inspector at Ministry of Defence, Pakistan (2017-01 – Present)

• Conducted thorough compliance inspections, demonstrating meticulous attention to detail and professional standards.
• Engaged with stakeholders at all levels to communicate findings clearly and resolve concerns efficiently.
• Prepared detailed analytical reports and delivered recommendations to senior management.
• Built trusted relationships with internal teams and external bodies through transparent communication and follow-through.

Assistant Manager - Customer Operations at KFC (2015-01 – 2015-12)

• Supervised front-line service staff, maintaining high-quality customer experience in a fast-paced environment.
• Handled escalated customer complaints with professionalism, converting dissatisfied customers into loyal ones.
• Monitored daily operations and implemented process improvements that reduced service wait times.
• Coached team members on customer handling best practices and product knowledge.

Lecturer & Academic Advisor at Punjab University (2015-01 – 2016-12)

• Delivered engaging lectures to large student groups, developing persuasive communication and presentation skills.
• Provided one-on-one academic guidance, identifying individual needs and tailoring support accordingly.
• Designed course materials and assessments, demonstrating strong planning and organizational ability.

Operations Assistant at IT-Based Company (2012-01 – 2014-12)

• Managed data entry and operational workflows, ensuring accuracy and timely delivery of outputs.
• Provided technical support to internal teams, troubleshooting issues and maintaining minimal downtime.

Operations Manager at Faisalabad Agri Farm (2011-01 – 2011-12)

• Managed a team of farm workers, overseeing scheduling, productivity, and resource allocation.
• Improved operational efficiency through strategic planning and workflow optimization.

MA in Political Science – Punjab University (2017)

BA – Punjab University (2015)

ACCA – SKANS School of Accountancy

Foundation in Accountancy – SKANS School of Accountancy (2012)

Intermediate in F.Sc. – GCU Lahore (2011)

Matriculation – BISE Lahore (2008)