Muhammad Adeel Mahmood

Managed UK-based B2B food service accounts including restaurants, cafés, pizza takeaways, Fish & chips and kebab shops. Built strong client relationships to improve customer retention and business growth. Resolving customer's complaints regarding quality, returns and delivery related issues and ensuring the customer satisfaction through adequate product knowledge.

Customer Account Manager - The Pentagon Food Group Pvt Ltd

(2022-04)

• Managed UK-based B2B food service accounts including restaurants, cafés, pizza takeaways, Fish & chips and kebab shops.
• Built strong client relationships to improve customer retention and business growth.
• Resolving customer's complaints regarding quality, returns and delivery related issues and ensuring the customer satisfaction through adequate product knowledge.
• Achieved sales targets through upselling, cross-selling, and effective product promotion.
• Demonstrated strong skills in customer account management, credit control support, business development, customer services, negotiation, and communication.

Young Parliamentary Associate (YPA) - Legislative Assembly Of Azad Jammu & Kashmir

(2018-11 - 2019-10)

Worked as Young Parliamentary Associate (YPA) in Legislative Assembly of Azad Jammu & Kashmir under the IP4 programme of SUBAI Pakistan funded and executed by the EU and British Council respectively.

Research Associate / Junior Parliamentary Expert (JPE) - Pakistan Institute for Parliamentary Services (PIPS)

(2017-01 - 2018-10)

Worked as Research Associate / Junior Parliamentary Expert (JPE) on a research project named PARLIAMENT@70.

Admin Officer - Nayab Labs & Diagnostic Center Islamabad

(2016-04 - 2016-12)

Teaching - PIES Group of Schools & Colleges

(2015-09 - 2016-03)

Internee - National Bank of Pakistan

(2012-10 - 2012-12)

Master of Science (MSc) - Government and Public Policy - National Defence University (2015)

Bachelor of Commerce (B.Com) - Islamabad Model Postgraduate College of Commerce H-8/4 (2012)