Muhammad Ali

Senior Software Implementation Coordinator with 5+ years of experience in Business Analysis, Software Implementation, and Manual QA within healthcare information systems. Proven track record of managing end-to-end software deployment, requirements analysis, system testing, and stakeholder coordination in Agile environments. Experienced in SaaS-based ERP/EHR systems, SQL data analysis, UAT management, and workflow optimization.

Successfully led implementation and testing of multiple hospital modules including HR, Radiology, Blood Bank, Operation Theater, ADT, Emergency, and Queue Management. Holds a Master's degree in Computer Science (CGPA 3.89) and Oracle Cloud Infrastructure AI certification. Skilled at bridging the gap between business stakeholders and technical teams to deliver scalable, reliable software solutions.

Senior Software Implementation Coordinator at Sindh Institute of Urology and Transplantation (2025-09 – Present)

• Led implementation and configuration of Hospital Information System (HIS) and SaaS-based EHR modules including Human Resources, Operation Theater, Radiology, Blood Bank, ADT, Emergency, and Queue Management, ensuring alignment with clinical and business workflows.
• Gathered, analyzed, and documented business requirements; prepared BRDs, SRS, functional specifications, user stories, MOMs, workflow diagrams, and Work Breakdown Structures (WBS) to support project delivery.
• Coordinated stakeholders, vendors, developers, and end users to translate requirements into development tasks, manage project deliverables, and support resource planning, release coordination, and deployment scheduling.
• Managed end-to-end User Acceptance Testing (UAT), including test planning, execution, defect tracking, validation, and QA verification to ensure production readiness and improve release quality.
• Delivered user training, issue resolution, post-implementation support, process improvements, and workflow gap analysis to drive successful system adoption.

Junior Software Implementation Coordinator at Sindh Institute of Urology and Transplantation (2021-01 – 2025-08)

• Integrated Laboratory (LAS) and Radiology devices with HIS systems, including PACS connectivity, improving diagnostic workflow efficiency.
• Developed custom SQL queries for operational reporting, system validation, and data analysis.
• Documented system modules through user manuals, functional documentation, setup procedures, and troubleshooting guides to support training and compliance.
• Assisted in software testing, issue tracking, and defect resolution to improve system performance and stability.
• Implemented SaaS deployment best practices to ensure system scalability, maintainability, and operational performance across hospital departments.

Trainee System Support at Sindh Institute of Urology and Transplantation (2020-01 – 2021-12)

• Conducted training sessions for physicians, nurses, administrators, and IT staff to improve adoption of the Hospital Information System (HIS).
• Participated in pre-release testing and UAT validation to verify system functionality and performance.
• Analyzed manual operational processes and contributed to digital transformation into HIS workflows, improving data consistency and efficiency.

Front-End Internship at Venture Dive (2019-02 – 2019-05)

• Modernized legacy interfaces using HTML5 and CSS, improving responsiveness and cross-browser compatibility.
• Resolved defects and tracked issues using JIRA within Agile development teams.
• Supported development of Node.js backend APIs for a delivery-based application and participated in sprint planning sessions.

Master of Science in Computer Science and Information Technology (MSCSIT) – NED University of Engineering and Technology (2023-03 – 2025-05)

Bachelor in Computer Science (BSCS) – Preston University (2014-02 – 2018-01)

Diploma in ACCP PRO Software Engineering – APTECH Computer Education (2013-09 – 2017-02)

Board of Intermediate and Education – Government College for Men Nazimabad (2010-01 – 2012-12)

Board of Secondary Education – Faran High School (2009-01 – 2010-12)