Muhammad Ansar

To contribute to the achievement of organisational goals by ensuring operational excellence, regulatory compliance, effective risk management, and exceptional customer service while leading high-performing teams and driving continuous process improvement.

Banking services manager/Operation Manager - Allied bank limited

(2025-05-21)

• AML/CFT & KYC Compliance
• Audit & Regulatory Compliance
• Problem-Solving & Decision-Making

Banking services officer - Allied bank limited

(2023-01-01 - 2025-12-31)

• Welcome customers and provide professional, courteous service.
• Open and maintain customer accounts after completing KYC and due diligence.
• Process account amendments, closures, and customer profile updates.
• Issue cheque books, debit/ATM cards, and other banking instruments.
• Handle inward and outward remittances, standing instructions, and stop-payment requests.
• Process customer requests related to internet banking, mobile banking, SMS alerts, and e-statements.
• Resolve customer complaints and ensure timely follow-up.
• Verify customer documents and ensure compliance with SBP, AML/CFT, and bank policies.
• Maintain accurate customer records and ensure data confidentiality.
• Coordinate with branch operations and other departments to ensure efficient service delivery.
• Promote bank products and services, including deposits, digital banking, cards, and bancassurance.
• Ensure all service requests are completed within the bank's turnaround time (TAT).
• Assist internal and external auditors by providing required documentation.

Teller - Allied bank limited

• Receive cash deposits and process withdrawals accurately.
• Verify customer identity, signatures, and transaction documents.
• Count, sort, and balance cash before, during, and at the end of the day.
• Ensure cash limits are maintained and excess cash is transferred as per policy.
• Process clearing instruments, pay orders, demand drafts, and other over-the-counter transactions.
• Detect and report counterfeit notes, forged instruments, or suspicious transactions.
• Ensure compliance with AML, KYC, SBP regulations, and internal bank policies.
• Provide courteous and professional customer service while resolving customer queries.
• Maintain accurate transaction records and complete end-of-day cash reconciliation.
• Safeguard cash, security items, and confidential customer information.
• Coordinate with branch operations and other departments for smooth transaction processing.
• Achieve operational accuracy while minimizing cash shortages and excesses.
• Follow audit, compliance, and risk management requirements at all times.

B.com - University of Sargodha

D.COM - PBTE LAHORE

Matric - BISE Sargodha