Muhammad Awais

Detail-oriented IT graduate with experience in IT support, networking, and system administration. Skilled in configuring network devices (routers, switches), and providing user support to ensure smooth IT operations. Hands-on knowledge of CCTV surveillance, Active Directory, and basic NOC operations. Committed to continuous learning and excellence in system reliability and security.

Technical Support Engineer at MISPL (2026-03 – Present)

• Provided basic network monitoring and technical support.
• Assisted in switch configuration and troubleshooting.
• Performed basic OLT configuration and fiber network support.
• Supported network issue resolution under supervision.

HIS & ICT Support Executive Intern at Buch International Hospital (2026-01 – 2026-03)

• Managed Hospital Information System (HIS) operations and user support.
• Troubleshot and resolved printer and system issues.
• Configured Active Directory (AD) user accounts and permissions.
• Installed and maintained hospital software systems.

IT Support at TECH BIZ Sec (2025-04 – 2025-12)

• Installed and configured desktops, laptops, and peripherals.
• Troubleshot hardware, network, and software issues.
• Provided helpdesk support (remote and onsite).

BS in Information Technology – MNS University of Agriculture (2021 – 2025)

FSc in Pre-Engineering – Punjab Group of Colleges (2019 – 2021)