Muhammad Azhar Hanif

A dynamic and result-driven Warehouse & Logistics Supervisor with nearly 14 years of progressive experience in warehousing, inventory control, supply chain coordination, ERP operations, and customer service across the UAE, Libya, and Pakistan. Proven ability to manage high-volume distribution operations, streamline processes, and lead teams to consistently exceed performance KPIs. Highly proficient in Microsoft Dynamics 365, Tally ERP 9, and Phenix ERP, coupled with a strong commitment to efficiency, accuracy, and compliance.

Warehouse Distribution Operation Supervisor - Al Entiqa Company for Medicine & Equipment Supplies - Tripoli, Libya

(2022-08 - 2025-05)

• Supervised comprehensive inventory management, replenishment, and distribution across multiple medical warehouses, ensuring optimal stock levels.
• Generated detailed weekly and monthly reports on stock levels, expiry dates, over/under supply, and overall operational performance to inform strategic decisions.
• Managed local customer support functions, including order confirmation, accurate invoicing, and effective complaints resolution, enhancing client satisfaction.
• Ensured the integrity of the ERP system by meticulously maintaining accurate records for returns, rebates, and discount flows.
• Played a key role in annual stock counts and proactively developed solutions to minimize stock losses and reduce backorders.

Warehouse Operation Supervisor - Sarpi Garments Trading LLC - Dubai, UAE

(2019-02 - 2021-02)

• Successfully improved warehouse layout and processes, resulting in optimized space utilization and enhanced operational efficiency.
• Managed all aspects of inbound and outbound operations, ensuring timely stock replenishment and smooth product flow.
• Consistently enforced safety regulations and standard operating procedures (SOPs) across all warehouse operations, promoting a secure work environment.

Assistant Accountant Cum Tally Clerk - Al Sayyar Trading LLC - Dubai, UAE

(2017-02 - 2019-02)

• Handled shipment verification, customs documentation, and generated comprehensive warehouse reports.
• Maintained accurate Tally entries, managed freight documentation, and coordinated customer dispatches efficiently.

Assistant Admin & Sales Officer - Al Sayyar Trading LLC - Dubai, UAE

(2016-01 - 2017-02)

• Provided comprehensive administrative support, including invoicing, payroll assistance, and active customer engagement.
• Maintained meticulous digital and physical records, significantly improving document traceability and retrieval.

Warehouse Operation Supervisor - Al Sayyar Trading LLC - Dubai, UAE

(2014-06 - 2016-01)

Led and mentored a team of 6 warehouse staff, ensuring adherence to KPIs, effective coaching, and consistent achievement of order fulfillment targets.

Customer Service Officer - Zong CMPAK Telecom - Pakistan

(2010-07 - 2014-02)

• Delivered high-standard customer service and telesales support, contributing to positive customer interactions.
• Effectively resolved customer complaints, leading to improved customer satisfaction scores, and supported CRM reporting initiatives.

Bachelor of Commerce - Commerce - University of Gujrat (2009)

Higher Secondary Certificate - APSACS (2007)