Muhammad Azhar

Chat Support Specialist with experience supporting SaaS and POS software clients through live chat and email. Skilled in diagnosing technical issues, managing ticket lifecycles, and delivering clear written solutions to users. Strong command of written English with a background in English Literature. Focused on resolution efficiency, documentation accuracy, and customer retention.

Customer Support Specialist at Bizmatic Technologies (2024-09 – Present)

Provide real-time support to clients using various POS and retail management systems via live chat and email.

• Diagnose and troubleshoot software issues, ensuring timely resolution and minimal disruption to client operations.
• Conduct onboarding sessions and training for new users, enhancing their understanding and efficient use of the software.
• Maintain detailed records of customer interactions, issues, and resolutions to inform continuous improvement efforts.

Data Entry Operator and Data Visualization at IT Company

Manage, clean, and organize company data with accuracy and speed. Build clear reports and dashboards for internal teams.

• Manage, clean, and organize company data with accuracy and speed.
• Build clear reports and dashboards for internal teams.
• Work with Excel, Google Sheets, Google Looker Studio, and Power BI.

BS in English Literature – The Islamia University of Bahawalpur (2024)

FA in Arts – Government Post-Graduate College, Bahawalnagar (2020)

Matric in Science – GOVT.H/S Mari Mian Sahib Bahawalnagar (2016)