Muhammad Bilal

Results-driven E-commerce Account Manager with over 2 years of experience managing Amazon and eBay seller accounts, Amazon FBA & FBM operations, product listings, and marketplace performance. Skilled in Amazon Seller Central, catalog and variation management, listing optimization, keyword research, inventory control, account health monitoring, marketplace compliance, and sales analysis. Previous experience in courier operations includes managing international shipments through DHL, FedEx, and UPS, booking, coordinating logistics, preparing operational reports, and maintaining effective communication with clients and senior management.

Strong analytical, problem-solving, organizational, and communication skills with a proven ability to streamline operations, resolve issues, and support business growth.

E-commerce Account Manager at B&H Surgical Instruments (2026-01 – Present)

Manage Amazon seller accounts for the surgical instruments category by optimizing listings, including Amazon FBA & FBM operations, catalogs, variations, A+ Content, and Brand Story pages; monitoring account health, inventory, Buy Box performance, and sales; conducting keyword and product research; resolving listing, catalog, and compliance issues; and recommending profitable new opportunities to support growth and marketplace compliance while updating content & inventory.

E-commerce Account Manager at Zaini Products & Bagpipe Experts (2024-01 – 2026-01)

Managed Amazon and eBay seller accounts in the musical instrument category, including Amazon FBA & FBM operations, by optimizing product listings, variations, A+ Content, and PPC campaigns; conducting keyword and product research; monitoring inventory, account health, Buy Box performance, and sales; resolving listing issues and identifying growth opportunities through data-driven recommendations to improve visibility, conversions, and sales.

Courier Operations Manager at Smart Express Courier (2023-01 – 2024-01)

Managed daily courier operations for DHL, FedEx, and UPS, including shipment booking, tracking, coordination, and issue resolution for both domestic and international deliveries. Prepared operational reports, kept clients and senior management updated, and ensured smooth workflow with reliable and timely customer service.

Courier Operations Manager at SNC Courier (2022-01 – 2023-01)

Managed international courier operations, including shipment booking through DHL, FedEx, and UPS, coordinated shipment processing and documentation, monitored deliveries, resolved customer issues, prepared operational reports, and communicated business updates to senior management and the CEO.

Bachelor of Science in Information Technology (BSIT) – Virtual University of Pakistan (2022-01 – 2026-01)

FSC in Pre-Engineering – Govt. Murray Graduate College Sialkot (2020-01 – 2022-01)

Matriculation in Biology Science – Govt. Islamia High School, Sialkot City (2018-01 – 2020-01)