Muhammad Bilal

Motivated and detail-oriented individual with a strong commitment to learning, growth, and delivering quality results. Skilled in customer support, communication, and coordination, with the ability to adapt quickly to new challenges. Known for being reliable, disciplined, and goal-oriented with a positive attitude.

Customer Service Representative - Customer Service Specialist at Immac Bytes (2023-01 – Present)

• Handled inbound and outbound calls with professional, polite, and client-focused communication
• Managed doctors' appointment scheduling and confirmations for HASH Clinics
• Guided patients regarding clinical services, procedures, and treatment options
• Responded to patient queries related to pricing and general clinic information
• Managed inquiries across calls, social media, and website channels
• Ensured timely responses to messages and comments on social platforms
• Coordinated with internal teams for website query resolutions
• Maintained accurate records of patient interactions while ensuring confidentiality
• Built strong relationships with patients to enhance satisfaction and retention

Project Coordinator at Leopards Courier Services (2021-01 – 2023-12)

• Managed order booking system with accurate shipment tracking
• Coordinated dispatch processes for timely delivery of parcels
• Liaised between operations, riders, and management
• Monitored order status and resolved operational issues
• Maintained reports related to dispatch performance

Off-Page SEO Executive

Duration: 6 Months

• Performed off-page SEO activities including article posting and submissions
• Created and optimized business profiles
• Conducted bookmarking and link-building activities
• Supported team in improving website visibility and performance

Intermediate in Commerce in Commerce – S.M. Arts & Commerce College – Karachi (2020-12)

Matriculation in Computer Science in Computer Science – K.M.A Boys Secondary School – Karachi (2017-12)