Muhammad Ehtesham
Collection & Recovery Officer
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About
Results-driven professional with 4+ years of combined experience across collections, recovery, customer relations, banking, BPO, and telecom sectors. Skilled in customer follow-up, recovery coordination, account handling, and relationship management, with a consistent record of maintaining accurate records and clear communication. Recognised for reliability, adaptability, and strong teamwork in achieving organisational objectives.
Experience
Collection & Recovery Officer - Khushhali Microfinance Bank
(2023-05)
- Conduct outbound calls to customers regarding overdue loan accounts.
- Negotiate repayment commitments while maintaining professional customer relationships.
- Update customer information and account records across internal systems.
- Analyse account information to prioritise recovery efforts.
- Monitor recovery progress and maintain accurate documentation.
Customer Relations Officer - Sybrid (Pvt.) Limited
(2021-06 - 2022-10)
- Managed customer enquiries and service requests.
- Delivered professional customer support within Lakson Group BPO operations.
- Maintained high service quality standards.
- Built positive customer relationships.
- Recognised for dedication and dependable performance.
Customer Service Representative - Ufone Customer Services Office
(2023-02 - 2023-04)
- Assisted customers with service enquiries.
- Resolved complaints efficiently.
- Maintained customer satisfaction.
- Delivered excellent service quality.
Education
Bachelor of Commerce - B.Com
Higher Secondary School Certificate - I.Com
Secondary School Certificate - Matric – Computer Science
