Muhammad Hamza

To work in a professional environment where I can contribute to the growth of the organization through quality work, excellence, and commitment. With a strong belief in my abilities, I seek a career development role that allows me to utilize my skills, grow professionally, and enhance my potential for future success.

Executive Officer - Jubilee Life Insurance (Call Centre)

(2024-07)

• Handle inbound and outbound calls related to life insurance inquiries.
• Provide detailed information on insurance products, terms, and policies.
• Assist customers with policy renewals, changes, and claims.
• Resolve customer issues, complaints, and inquiries efficiently and professionally.
• Guide customers through the application process for new policies.
• Promote and sell life insurance policies through calls, emails, or other communication methods.
• Achieve sales targets and quotas set by the company.
• Generate leads by contacting potential customers and explaining the benefits of life insurance.
• Follow up with leads and prospects to convert them into customers.
• Maintain accurate records of customer interactions, transactions, and follow-ups.
• Update customer information in the CRM system.
• Ensure all data entry is accurate and up to date.
• Stay updated with the latest product offerings, insurance policies, and industry regulations.
• Understand customer needs to recommend the most suitable products.
• Collaborate with team members and management to meet department goals.
• Attend training sessions to improve sales techniques and customer service skills.

B.B.A - Iqra University

Intermediate