Muhammad Hashir
Trainer
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About
Motivated and results-driven professional with 3+ years of experience in customer service, team coordination, and leadership across BPO and nonprofit sectors. Proven ability to enhance client satisfaction, streamline operations, and mentor cross-functional teams. Certified in leadership, training, and performance development.
Experience
Benefits Verification Specialist at Cartin Coaching and Management – Dental Support Division (2023-05 – Present)
- Verify insurance benefits and eligibility for dental clients in compliance with HIPAA and SOPs
- Support dentists and admin staff with patient data and benefit inquiries
- Contribute to process optimization for benefit verification
Vice President & Executive Member at Pakistan Rising Stars (PRS) Organization (2020-03 – 2023-09)
- Led educational programs for underprivileged students nationwide
- Directed teams for talent hunts, training sessions, and digital learning initiatives
- Served as Editor-in-Chief for PRS Magazine Volumes 1 & 2
- Coordinated support systems for PRS E-learning and Talent Hunt projects
Customer Service Representative at Spring Green, Illinois, USA (2023-02 – 2023-05)
- Managed inbound calls for a leading US-based lawn care service
- Provided support on seasonal services, billing, and scheduling
- Maintained customer satisfaction rating above 90%
Customer Support Representative at Mindbridge Pvt Ltd (2022-06 – 2022-12)
- Handled high-volume customer queries in a fast-paced BPO environment
- Met monthly KPIs for resolution time and satisfaction scores
- Collaborated with team leads to resolve complex issues
Education
Bachelor of Science (Hons) in English Language and Literature – National University of Modern Languages (NUML), Lahore (2019 – 2023)
FSc in Pre-Medical – Stars Group of Colleges, Lahore (2016 – 2018)
