Muhammad Hashir

Motivated and results-driven professional with 3+ years of experience in customer service, team coordination, and leadership across BPO and nonprofit sectors. Proven ability to enhance client satisfaction, streamline operations, and mentor cross-functional teams. Certified in leadership, training, and performance development.

Benefits Verification Specialist at Cartin Coaching and Management – Dental Support Division (2023-05 – Present)

• Verify insurance benefits and eligibility for dental clients in compliance with HIPAA and SOPs
• Support dentists and admin staff with patient data and benefit inquiries
• Contribute to process optimization for benefit verification

Vice President & Executive Member at Pakistan Rising Stars (PRS) Organization (2020-03 – 2023-09)

• Led educational programs for underprivileged students nationwide
• Directed teams for talent hunts, training sessions, and digital learning initiatives
• Served as Editor-in-Chief for PRS Magazine Volumes 1 & 2
• Coordinated support systems for PRS E-learning and Talent Hunt projects

Customer Service Representative at Spring Green, Illinois, USA (2023-02 – 2023-05)

• Managed inbound calls for a leading US-based lawn care service
• Provided support on seasonal services, billing, and scheduling
• Maintained customer satisfaction rating above 90%

Customer Support Representative at Mindbridge Pvt Ltd (2022-06 – 2022-12)

• Handled high-volume customer queries in a fast-paced BPO environment
• Met monthly KPIs for resolution time and satisfaction scores
• Collaborated with team leads to resolve complex issues

Bachelor of Science (Hons) in English Language and Literature – National University of Modern Languages (NUML), Lahore (2019 – 2023)

FSc in Pre-Medical – Stars Group of Colleges, Lahore (2016 – 2018)