Business Development - Progressed from Associate to Executive at Spectrum BPO (a subsidiary of IZOC Solutions Pvt. Ltd.) (2021-12 – 2025-01)
- Closed 170+ projects worth $115K+ and generated 50+ upsells worth $30K+ through business development, and consultative selling.
- Built and managed relationships with 350+ Amazon sellers, driving client acquisition, retention, and long-term account growth.
- Expanded the sales pipeline through Upwork, LinkedIn, referrals, and outbound prospecting, consistently contributing to revenue growth.
- Conducted client discovery calls, and account audits, to identify growth opportunities and improve marketplace performance.
- Led proposals, sales presentations, contract negotiations, and client onboarding.
- Executed upselling and cross-selling strategies while collaborating with cross-functional teams to improve operational efficiency and client outcomes.
- Supported business development and client success initiatives across Spectrum BPO and Silver Ant Marketing (subsidiaries of IZOC Solutions Pvt. Ltd.) and earned multiple sales performance awards for exceeding growth targets.
Senior Operations Supervisor at Spectrum BPO (a subsidiary of IZOC Solutions Pvt. Ltd.) (2021-08 – 2021-11)
Served as Acting Chief Project Manager, leading cross-functional teams across Pakistan and Ukraine to deliver ecommerce projects and operational initiatives.
- Scaled MRR from $3K to $40K within 90 days through process optimization, resource allocation, and client-focused execution.
- Established KPIs, improved onboarding, delegated tasks, and monitored performance to enhance operational efficiency.
- Managed Amazon Seller Central operations including listing management, account health, compliance, and POA coordination.
- Oversaw Seller Cloud operations for enterprise clients, managing inventory, purchase orders, and workflow execution.
Operations Supervisor at Spectrum BPO (a subsidiary of IZOC Solutions Pvt. Ltd.) (2021-05 – 2021-07)
- Led a team of 4–5 specialists, ensuring smooth workflow execution and timely delivery of ecommerce projects.
- Managed projects valued at $4K–$6K, delivering within scope, budget, and client requirements.
- Handled multiple client accounts, improving performance, retention, and service quality.
- Managed Seller Cloud-based inventory and purchase order processing operations.
E-commerce Officer at Spectrum BPO (a subsidiary of IZOC Solutions Pvt. Ltd.) (2020-02 – 2021-04)
- Managed ecommerce operations across Amazon, eBay, Walmart, and Shopify marketplaces.
- Created and optimized product listings to improve visibility and sales performance.
- Used Seller Cloud for inventory management, purchase order processing, and multi-channel operations.
- Resolved account issues, compliance violations, and maintained Amazon account health.
- Supported Shopify store optimization and general operational improvements.
Administrative Intern at Pakistan Telecommunication Company Ltd. (PTCL) (2018-08 – 2018-08)
- Supported Compliance operations.
Administrative Assistant at NICON Group of Colleges (2016-07 – 2016-09)
- Supported enrollment, database management, and social media
