Network Technical Specialist at NetSol Connect (2023-05 – Present)
Netsol Connect is a Lahore-based Internet Service Provider offering high-speed wireless internet services. Specializing in reliable connectivity for both residential and commercial clients, Netsol focuses on service quality and network stability. The company has built a strong reputation by delivering consistent performance and ensuring customer satisfaction across its expanding user base.
- Configure and maintain network infrastructure including routers, switches, firewalls, and servers.
- Configure and manage Cisco WLC, Unifi Controller, Grandstream devices, and Mikrotik RouterBoards.
- Monitor network performance using Linux-based Cacti server and generate network statistics.
- Implement and troubleshoot routing and switching protocols including OSPF, EIGRP, BGP, VLANs, and Spanning Tree.
- Manage LAN/WAN infrastructure, VPNs, and firewalls to ensure stable and secure connectivity.
- Configure and administer FortiGate firewalls, including policy management, NAT, and VPN configurations.
- Perform network troubleshooting and root cause analysis to resolve outages and performance issues.
- Conduct regular firmware upgrades and patch management for network devices to ensure security compliance.
- Document network configurations, topologies, and standard operating procedures for effective maintenance and audits.
- Provide technical support for cloud infrastructure issues related to AWS EC2, Security Groups, Load Balancers, and Route 53.
Assistant Manager IT at Focus & Rulz Pharmaceuticals (2022-09 – 2023-05)
Focus & Rulz Pharmaceuticals is a GMP-certified pharmaceutical manufacturer located in the Islamabad–Rawalpindi industrial area. Specializing in tablets, capsules, syrups, and creams, they provide high-quality products and contract manufacturing services.
- Provide SAP support including installation, configuration, user management, and purchase request creation in SAP B1.
- Deliver technical support for desktop users on both Windows and macOS platforms.
- Manage IT equipment procurement and vendor relationships for hardware such as printers, systems, and laptops.
- Support hardware and software issues, including network devices, MS Office, antivirus, and Windows updates.
- Configure and manage network security to filter LAN/WAN traffic and ensure secure connectivity across departments.
- Administer Windows Server 2012 R2 services including DHCP, DNS, user accounts, password resets, and file system permissions.
- Install and maintain wireless access points (Ruckus, Grandstream, TP-Link, Unifi) and handle data backup and recovery processes.
IT Coordinator at Shaigan Pharmaceutical Pvt. Ltd (2020-09 – 2022-09)
Shaigan Pharmaceuticals (Pvt.) Ltd., founded in 1993 and headquartered on Adyala Road, Rawalpindi, is a GMP-, WHO-, and ISO-certified pharmaceutical manufacturer. Producing solid, liquid, topical, injectable, and lyophilized formulations, it ranks among Pakistan's top 10 pharma companies and exports across South Asia, Central Asia, Africa, and Asia Pacific.
- Provide SAP support including installation, configuration, user management, and purchase request creation in SAP B1.
- Deliver technical support for desktop users on both Windows and macOS platforms.
- Manage IT equipment procurement and vendor relationships for hardware such as printers, systems, and laptops.
- Support hardware and software issues, including network devices, MS Office, antivirus, and Windows updates.
- Configure and manage network security to filter LAN/WAN traffic and ensure secure connectivity across departments.
- Administer Windows Server 2012 R2 services including DHCP, DNS, user accounts, password resets, and file system permissions.
- Install and maintain wireless access points (Ruckus, Grandstream, TP-Link, Unifi) and handle data backup and recovery processes.
IT Customer Officer at NetSol Connect (2018-07 – 2020-08)
Netsol Connect is a Lahore-based Internet Service Provider offering high-speed wireless internet services. Specializing in reliable connectivity for both residential and commercial clients, Netsol focuses on service quality and network stability. The company has built a strong reputation by delivering consistent performance and ensuring customer satisfaction across its expanding user base.
- Provide technical support to customers for internet-related issues, including wireless and fiber optic connectivity.
- Troubleshoot wireless and fiber network issues and coordinate with field teams to ensure timely resolution.
- Monitor and manage core network infrastructure, including routers, switches, servers, MikroTik devices, and pfSense firewalls.
- Diagnose and resolve network issues, and perform upgrades on network hardware and devices.
- Plan and document new network deployments, including equipment requirements and feasibility assessments.
- Install, configure, and maintain Windows Server 2012 R2 and client operating systems (Windows 7, 8, 10).
